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ComplaintsforNeuehaus Studios Inc.
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Complaint Details
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Initial Complaint
10/10/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I hired Neuehaus Studios to renovate my apartment. I paid them over $100,000 and they did not complete the job or even come close to completing the job. I was subjected to a tremendous amount of inconvenience and had to move out of my apartment and engage another contractor to fix the work. *** ignored calls and emails to resolve the situation.Initial Complaint
04/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I hired ******************** of Neuehaus Studios Inc. to renovate my bathroom. We agreed on a fee of $14,520 for the renovation. On January 4, 2023, I signed a Construction Agreement with ******************** and provided him with an initial deposit of $7,260 (50% of the total cost) shortly thereafter. I asked ******************** to coordinate with building management to obtain approvals/permissions for the renovation. Management notified ** that our project requires a licensed plumber. I note that the building guidelines explicitly require plumbing work to be done by licensed individuals. ******************** was provided a copy of the guidelines ahead of time.******************** then notified me that he would try to locate a plumber. However, during that time, he was unresponsive and, as a result, continued to delay the project. Once I was able to reach ********************, we verbally agreed to terminate the agreement and that he would refund my deposit. On March 27, 2023, ******************** emailed me, ensuring that the deposit would be wired back to me by the end of that week. As of April 11, 2023, I have not received the wire. I am not asking ********************. I am only requesting my deposit back.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.