ComplaintsforNYC Sewer and Drain Pro Solutions LLC
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Complaint Details
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Initial Complaint
02/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
NYC SEWER AND DRAIN PRO SOLUTIONS LLC came to my house on the 27th of January and gave me an estimate of $2,177.50 to replace the shower pan in one of my bathrooms. On February 17th, a representative from the company came to my house to look at the project again and gave me the owner on the phone. Initially, the owner asked me to Zelle him the total cost of the project but I refused and offered him a little over half of the money, $1,177.50. I sent the money through **** to ************************* at ************. The technician was to return the next day, February 18th, to start the project but never showed up. Initially he was supposed to come to the start work at 9 am and then postponed until 2 pm. At 2:30 pm, I received a call from **** at their office telling me that the project was more like a $7,000 job and even with a heavy discount the best they would be able to do is $4,500. I said no thank you and then she reduced the cost to $3,500. I again said no thank you and asked them to send me a refund for the money. To date, I have not been able to retrieve the money that I sent them. The latest response I received from them was again from **** stating that I should move forward with the project at $3,500. On top of not sending me the money back to date, the company has been very rude and has blocked my number and also shuts the phone on me regularly.I just received a call from the owner, *****, telling me that they do not offer refunds and they would perform the job at the originally agreed to price. I rejected his offer and asked him to send me my money back and he refused. This is the first instance of them ever mentioning that they do not provide refunds. No work was performed and no action was taken by NYC Sewer and Drain.Customer response
09/05/2024
Better Business Bureau:
At this time, my complaint, ID ******** regarding NYC Sewer and Drain Pro Solutions LLC has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.