Customer ReviewsforSmartsign

Had to go back and forth with the design team at least 4-5 times over a simple 8 word sign. I gave the same specs over and over but it still was not sinking in on their end, they have spammy non related phone numbers they promote within their e mails (Selling medical devices), they block you from calling in if you cant get through the phone tree, and they overcharged us by about 150% over the invoice. According to their customer service team they don't keep any client info, so are unable to help with resolution. They will just make you go to your bank and do a charge back. Lots of wasted time on this. Also a spam centric business model.

I would like to apologize for any inconvenience you faced when ordering with us. We have been in business for 25 years and I can assure you that we are not and do not have a spam centric business model. We thrive to provide our customers with great service. All of the phones numbers we list are real numbers. We try to reply to all emails within 24 business hours. I am not sure where you saw that but we do not sell medical devices, we sell signs and labels and other safety and compliance items. We do store customers designs for easy reordering but as far as saving credit card information, we do not for security reasons. Once again we apologize if you feel that you did not get the best service and we will work on providing better and clear service to our customers.

Placed an order April 12, 2024 it has been in 'production' all this time. Simple cheap sign. Not going to arrive in the time frame I paid for in shipping. Very bad customer service. Rude and unprofessional. I inquired why taking so long, never got an answer, kid laughed at me even. Now trying to get a refund but no one will respond.

Thank you for this order. Our sincerest apologies for the delay you experience with us. That is not the norm and upon further investigation production had made a mistake with this order. I have removed the shipping charge off this order and have changed it to next day air. This order we are hoping to have it ship today and will arrive to you tomorrow. We have not charged your card at this time. Once again we apologize for any inconvenience. I will look into ******* that you spoke to and address them accordingly.

Thank you for this order. Our sincerest apologies for the delay you experience with us. That is not the norm and upon further investigation production had made a mistake with this order. I have removed the shipping charge off this order and have changed it to next day air. This order we are hoping to have it ship today and will arrive to you tomorrow. We have not charged your card at this time. Once again we apologize for any inconvenience. I will look into ******* that you spoke to and address them accordingly.

What a JOKE this company is!! They say FREE shipping on the site but added it to my order. When I called and asked why- she says, "Who offered you Free shipping?" Really?! It says on your website over $39.95...I am a tax-exempt org and just trying to get 6 name tags...she didn't want to answer my questions...said WE CAN"T SHIP THERE!! Acted like I live out of the US because I am over the Pacific, obviously, doesn't know her geography!!! When I inquired about a few other things- she simply hung up on me...well good riddance! So glad I came here and saw all the other comments before I actually finalized an order, sounds like it just gets worse from here!BUYER BEWARE!!! DON"T WASTE YOUR TIME!!!

We apologize for the inconvenience you experienced. Unfortunately we do not offer free shipping to AK and HI. This is stated on the website shipping Charges.We base shipping costs on carrier, shipping speed, weight, and distance. We do not charge any handling fees. Under some circumstances, we may offer promotional shipping rates, at our sole discretion. Not all items are eligible for promotional shipping. We will indicate during the checkout process whether a particular item is eligible for promotional shipping.Domestic shipping.Most SmartSign products can be shipped to all **** addresses, including ***********, the Virgin Islands, and APO/FPO addresses. Heavy, oversized, and other such items can only be shipped to the continental **** and/or via standard delivery, depending on the item. APO/FPO orders are shipped standard delivery only.Due to the cost to ship outside the continental ****, promotional shipping, if offered, is valid only within the lower 48 states, and excludes heavy or oversized items. Unless you specify a particular shipper, SmartSign reserves the right to use the lowest-cost carrier.Most products can be shipped to all fifty (50) states, as well as APO and FPO addresses, *********** and to certain international locations. However, the following restrictions apply: We ship to all ******** provinces except NT - *********************, NU - ******* and YT - *****. Shipping costs to ****** are higher, of course, to account for raised shipping costs from our ** warehouse, as well as the result of customs tax and additional entry fees. APO/FPO orders are shipped via standard delivery only. Heavy or oversized products can be shipped only to the contiguous forty-eight (48) states. They cannot be shipped to APO/FPO addresses or internationally. Certain items can only be shipped to the continental forty-eight (48) states via standard delivery, and cannot be shipped to APO/FPO addresses Once again we apologize if this was not clear to you. I will investigate your call with the ** rep and take action.

I wish I had never engaged in business with this company! Seriously, none of them communicate with each other, they have no clue what is going on with our project. We are a tax exempt business, a ******************* that needed a sign. We started the process in June. We paid in full in mid September, received our PIF invoice a few weeks ago, and here it is Nov. 1st and I emailed to ask when we receive it and the answer back was, "Have you sent your check? Thanks, ********". I'm at a loss for words.

We apologize for the experience you faced with us. We will be sure to re-train ******* you dealt with to make sure this does not happen again.

For months they have been allegedly shipping my sign (I live in **) but every time tracking says undeliverable to **.. this has been going on for MONTHS. They keep sending email how was your order and when I say I once again didnt receive they say shipping again. I ordered in May. Its now mid august. Total scam dont do it !

We would like to apologize for the inconvenience you faced with getting this order. I can assure you we are not a scam. We have been trying to get your order to you multiple times. We see two replacements were shipped to you and even added expedited shipping. However, *** is stating your address is simply not correct or existent. At this point we have refunded you in full for this order. We truly apologize for this.

I ordered one doormat from this website. **************** sounded professional. I noticed certain documents would not upload. Then they had me text the images. The next day i woke up, and saw my bank account got charged 3 times for the same transaction !!!! I don't know if its a scam or a mistake, however i should know more today. I will edit and let you know if this website is a scam, be careful.

Hi, I can assure you that we only do a pending authorization once an order is placed. I am not sure why you saw three charges as it was just one pending authorization. We only charge the card once the order is shipped to the customer. We apologize for this inconvenience. If you have any questions feel free to call or email us.

Ordered 2 signs & they arrived just as I wanted—both perfect. Best signs I have ever received;and I had my OWN wording! ******* *

Thank you so much for your positive feedback. We value your business and we thank you for the order.