ComplaintsforProud Moments Licensed Behavior Analysts PLLC
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Complaint Details
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Initial Complaint
10/27/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
We began a relationship with Proud Moments late 2021 for ABA for our son, ******, who is autistic. Proud Moments filed a claim with our insurance, ********** Blue Shield of **************, but filed it with ************ office instead of *********. The CA office sent checks to Proud Moments through us to pay for our child's therapy. Proud Moments then filed again for the same services in TN and received payment from them as well, resulting in overpayment. Later, BCBS began trying to collect these overpayments from us. We alerted both BCBS and Proud Moments of the error. Proud Moments has chosen to keep these overpayments for themselves despite knowing this is wrong and that it is causing us financial hardship as we have now been sent to collections. We have appealed to them multiple times only to receive empty promises they have not followed up on. BCBS seems to know what happened but still holds us responsible unless Proud Moments returns the money. If Proud Moments refuses to return the money they took as a result of filing a claim twice, they are guilty of insurance fraud. We have been attempting to resolve this issue for 8 months and have worked with multiple people at Proud Moments only to find out these people are no longer employed later or were transferred. Our current contact is ********************* @ ***********************Customer response
11/20/2022
Better Business Bureau:
At this time, my complaint, ID ******** regarding Proud Moments Licensed Behavior Analysts PLLC has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.