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Find a Location

OpticsFast has 1 locations, listed below.

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    • OpticsFast

      1204 Avenue U Suite 1053 Brooklyn, NY 11229-4107

    Business ProfileforOpticsFast

    Sunglasses

    Current Alerts For This Business

    Pattern of Complaint:

    BBB files indicate a pattern of complaints concerning billing, fulfillment and customer service practices of Optics Fast, Inc. Numerous consumers are telling BBB about their experience after contacting Optics Fast about repair of glasses or sunglasses. A number of consumers that receive the repaired items back from the company claim the glasses are either defective or no repair had been done. Some consumers reportedly still have not received their glasses back after several weeks have passed. Other consumers say they were sent a pre-paid mailing envelope by the company, and claim they are contacted to pay for the shipping costs even if they opted out of using the company's services. A large majority of the complaints mention the rudeness and unprofessional conduct of the customer service staff when trying to resolve the aforementioned issues. There are a significant number of complaints filed with BBB against Optics Fast that have gone unanswered or unresolved.

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1204 Avenue U Suite 1053, Brooklyn, NY 11229-4107
    BBB File Opened:
    8/17/2011
    Years in Business:
    13
    Business Started:
    7/20/2011
    Business Incorporated:
    12/3/2010
    Type of Entity:
    Corporation
    Related Businesses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/12/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I requested a mailing slip from this company in the beginning of December as a Christmas present for my husband I was going to have his fathers sunglasses repaired so he can wear them. It wouldve been a very special gift. However, after sending off the glasses and making $140 payment this company contacts me and demands that I have not paid them and that I put the wrong expiration date and then demanded that I paid them $140 or they will keep my sunglasses. I told him we will have to wait a few days to make sure that its not a glitch then all of a sudden he started being rude to me so I told him I no longer wanted to do business with him and that since he hasnt started on my sunglasses I would like to have my sunglasses back. He then told me that he had already ordered parts and that I need to pay for those and shipping to have my glasses back and Ill have them back in a week. I said no but thats not how it works Im also a business owner you should not have ordered parts before getting a deposit. This person tried to scam me and succeeded they got $140 and a pair of very special old ****Bans. Beware this is a horrible person and Im sure theyre based out of ***** and not ********
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    Customer Reviews

    0 Customer Reviews

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