ComplaintsforQHealth

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In May 2022, I paid $4447.21 for health insurance for a full year of coverage. I was promised that if I were to attain health coverage within that time, my balance would be prorated for what I paid and I would receive the balance back. I cancelled in November of 2022 and was promised that I would receive $2223. back. I have spoken with multiple people over the time who all promised that I would receive that balance but there were "issues" that seemed to prevent the refund from processing. All that they claimed was on their end and would get taken care of shortly. This never seemed to happen. I called again in April *********************************************************************************************************************** the first place. This is a bold faced LIE. They are very squirrely with sending any information via email and having any kind of paper trail so I can't fight it with my credit card company. I am now out over $2000 plus the interest that has been building on my credit card throughout that time.

• Initial Complaint

  01/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I used Q Health as my health insurance provider in 2022. I ceased using them, was last charged $345.52 in November 2022 for December coverage. They did not charge me again - until November 2023 when they charged me the same amount, and again on December 23, 2023. I have notified my credit card to which it was charged. They removed the November charge, pending resolution, and I just notified them today of the December charge. However, the second charge makes it clear that Q Health intends to bill me monthly. Again, I have not been insured by them since the end of 2022, nor have I done anything to suggest that I would use them for ****.

  Customer response

  01/28/2024

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding QHealth has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  Company contacted me and said there will be no further charges. I have not seen any new charges.

  Sincerely,
  
  ***********************

• Initial Complaint

  06/20/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I was assured in January I would receive my refund by 1/31 since then I keep getting difference excused. The refund of ******* and also they overcharged me Jan23 & Feb 2023 an extra ***** total is ******.

• Initial Complaint

  04/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We used this company to purchase private health insurance. We canceled it by phone in January 2023 but they are still charging ** $345/month in April 2023. When we call them they say, yes, your policy is canceled. But then it shows up again on our next credit card statement.

  Customer response

  05/21/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by QHealth regarding complaint ID ********.
  
  Sincerely,
  
  *******************************
  

• Initial Complaint

  03/22/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Company never provided information with contract agreement during ****** of 2022 when I signed up. They attempted to charge over $2,300 via my credit card which I did not approve. After canceling account they claim I owe the money despite not providing information either before or after cancelation. They have refused to confirm documentation of cancelation. They have also charged for 6 months but verbally verified they canceled my account on February 1st 2023. They had bvery poor service wherein they declined every attempt at hospital or doctor visits. They were represented as the best Healthcare in **************** but fought on every bill. I am ulcurrently struggling with my health and I cannot work. I require surgery at this time.

  Customer response

  04/15/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by QHealth regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  02/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I had arranged for health coverage through this company in 5/2022 and paid ******** for 3 months of coverage starting 6/1/2022 and ending 8/31/2022. I cancelled further coverage on 7/30/2022 to end on 8/31/2022. This was acknowledged. QHealth charged my **** on 8/26/2022, I had contacted QHealth who said it was a mistake and they would contact Providence Health who was the insurer for the refund it would take ***** days. I was assured that this was an issue in their system that the agent didn't cancel appropriately future credit cards on 7/30/2022, but all was resolved. On 11/26/2022, I was again charged, I contacted QHealth and was told I would be given an expedited refund within 2 weeks, that didn't occur. I contacted QHealth again in January and they apologized and said I would receive a refund/credit on my **** within 4 days. That did not occur. I have filed a dispute with ****, will file a complaint regarding QHealth and Providence Health through the ********** of ************ for the ******************* and in ************ since operation have move to ********************. I request the BBB also make this complaint public to warn others of the disorganized and unethical business practice pertaining to my complaint. I would also request any assistance the BBB can provide with helping to get a refund. It all ears this business has relocated from Brooklyn, ** to ******* **. The phone number of the company is **************. Thank you

  Customer response

  03/11/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by QHealth regarding complaint ID ********.
  I have disputed the 11/26/22 payment though my credit card.  Visa was able to have that charge removed or refunded.  I am now appealing the 8/26/22 charge.  That is in writing because of the time frame.  other than apologies from the customer service reps and stating I will receive a refund.  No refund has occurred.
  Sincerely,
  
  *******************
  

• Initial Complaint

  10/31/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I canceled with Qhealth on Augusta 19. 2022 They normally debit my debit card on the 24th of each month. When I called to cancel on the 19th of Aug. they told me I will not be changed anymore.On Aug 24th 2022 they took the ****** after I canceled with them already. I call them to complain. They told me is was a computer glitch and they will refund my money witch would take 4 to 6 week to get my refund. So comes Sep 24th 2022 they took the ****** again. I called again it is now over 9 weeks they told me they have have to refund me ****** . All they gave me is the runaround. It is now Oct 30th and I have not seen a ***** from them. Lucky for me I canceled my Debit card before they try to take it again. Imagine that for past week they have been trying at lest 3 times a day to take more money from me. Im on a fixed income. I didnt Budget for this money to come out of my account. Because they toke this money I occurred overdraft fees at my bank

  Customer response

  11/25/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Qualified Health regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

• Initial Complaint

  10/03/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  BBB,Thank you for allowing me a platform to air out a problem involving a business headquartered in Brooklyn, **. Here are the facts around my complaint.I lost my job in March of 2022. With that, I lost my healthcare coverage as well. Because I was no longer employed, I was in need of some type of healthcare coverage so I began searching the internet. I was able to find a discount medical plan through Qualified Health, and purchased the coverage. I paid a year in advance in the amount of $5,754.87 on April 20, 2022. Approximately 30 days after the purchase, I was able to find healthcare through the state of AZ (ACCSS) at no cost to me as I am still unemployed, so I contacted Qualified Health and informed them I would need to cancel my coverage. I don't know the exact date that I called Qualified, initally, but I believe it was sometime in late May. They informed me that I would be reimbursed approximately $5600.00 and that it would take about 4 - 5 weeks to process. I called back around the 4 week **** and the representative stated it was being processed and the check should be issued soon. I called again on the 5th week, 6th, 7th and so on. I have called so many times and they say the exact same thing every time. The check has been approved, released and so on but no check has arrived. When I call now, they say it is being handled by their compliance department and that they will call me back. That never happens. They NEVER call back. Even when I have called their corporate offices, they NEVER call back. That said, unfortunately, I never received "Plan" discount cards and they won't share my details with me because I canceled my plan. I don't have a plan number, reference number, etc, however, they are able to look me up by my name. *****************************. In short, Qualified Health has committed to refunding me my money, however, they will not release the funds back to me. Please help.***************************** ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩