Business ProfileforXchange Telecom

In Oct 2023 an Xchange rep offered me free cellphone and service. I had no interest but the rep convinced me to take it.The rep failed to clarify that I was entering a yearly contract and that service was being paid for by a ***************** and should that program terminate I would be billed.Had I known these facts I would never have accepted the "free" offer.In fact the cellphone sits in its original box unused throughout all these months.On 6/4 I was alerted that ACP was expiring and I should contact Xchange to "assist in the transition".I contacted them and requested disconnection of cellservice as I only accepted it for free.A new monthly bill arrived with added $29.99 cellphone charge.Again I call and reiterate that I dont want the service and it should be removed from my bill.I was confident that the matter was taken care of.I am a senior citizen with very little knowledge of tech and communication.To me this seemed like a simple request and up until this point nobody made me aware that there was an issue.On 7/9 I became aware that my bank account was debited for the full amount of the bill including the disputed charge.Now when I called to complain I heard for the first time that I had a responsibility until the end of the contract year.I asked to speak to a supervisor.I was told that he would call me back.Nobody called so I contacted my bank and disputed the payment.I spent hours on the phone waiting and transferred again and again and the bottom line was that I was offered a better monthly rate.When I made it clear that I dont need this service I was told that if I stop service now I would be charged an early termination fee.To summarize-I was lured into a free service without full disclosure.Xchange is now charging me and is not allowing me to opt out.In my opinion such business practices meet the criteria for fraud.I anticipate that Xchange will take the proper corrective action by terminating the cell service and removing all related charges.