Business ProfileforCaribbean Holidays LLC

We initially booked a group trip to **** last fall however due to the hurricane we had to reschedule. The price increased a couple times during the process but I assumed this was due to our delay in agreeing to dates and activities. When we finally settled on an itinerary, we were advised that we had to pay cash via mail ($793 was my portion) and credit card payment was unavailable. After the hurricane hit ****, ****** advised us that the electricity was out and rioting had broken out. We were forced to postpone our trip however ****** advised us that since we didnt have travel insurance (which was never offered) we could use the credits at a later date.I contacted ****** in June to reschedule our trip. I immediately was advised via email that phone calls were no longer allowed. On their website, trips to **** were advertised at very similar rates to those offered last fall. however when we attempted to rebook we were asked initially for an additional $295 per person which a couple days later changed to $355 pp, this was after going back and forth with him for several days of delayed responses and responses saying the hotel was confirmed. I attempted to change the itinerary to hotel only and was told that since we were no longer doing a group booking that was the reason for the increase. I sent ****** pictures from the hotel website showing that the hotel rate for a single room was half of what we initially paid. He acknowledged our deposits for which has had never provided receipts for and stated that there was a cancellation fee of $585 and we only had a credit of $213 each (my friend and I paid $793 each, the rest of our group paid much more). This was the first mention of a cancellation fee to anyone in our original group. Considering we didnt cancel the trip, its difficult to understand why this would apply and why it was never mention when we were initially advised to reschedule. As of July 16th, ****** has stopped corresponding with us.