ComplaintsforNSLA Carship LLC

• Initial Complaint

  07/30/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  This company is predatory and unprofessional. We arranged shipment of a vehicle from ********** to ******* with a company that had a similar name. We mistakenly contacted NSLA to confirm the shipment which had already been prepaid. At that time, they took the information for the delivery and contacted the receiving party (my unsuspecting daughter) and requested a deposit of $150 sent by ***** to receive her car. The company knowingly deceived my daughter by contacting her directly to send a deposit and make her sign a contract in order to receive her car, even though they should have been contacting me (the sender) to make any payment arrangements. The company then refused to return the money (obviously requesting ***** instead of a credit card so the customer cannot dispute the charges). This is unprofessional and predatory behavior. I highly recommend you steer clear of this company. I will be reporting the business to BBB and posting to other review boards for consumer awareness.

• Initial Complaint

  07/23/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I am filing a complaint against Carship NSLA due to serious issues with their service.I paid $1,100 for a round-trip delivery. After the car was delivered to the first destination, Carship NSLA demanded additional payment for the return trip, claiming the initial fee covered only one way. I canceled their service and contracted a new company, paying a $100 initial deposit.Despite canceling, Carship NSLA dispatched a driver to pick up my vehicle. I mistakenly believed this was the new company, and I signed a document confirming the pick-up. Later, the new company informed me they had not picked up the car, and I discovered the driver was from Carship NSLA.I also had to pay $200 to terminate my contract with the new company due to the confusion. Carship NSLA admitted their error regarding the cancellation fee, and I have this on video. However, they tried to blame me for the situation.In total, I incurred $300 in additional costs ($100 deposit + $200 termination fee). An additional 850 I'm spending on the unauthorized delivery of my SUV. I'm paying the *************************** seeking legal action against NSLA carship. I am seeking compensation for these costs and resolution for the inconvenience caused.

• Initial Complaint

  05/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  NSLA Carship LLC was hired to do a pickup of a vehicle. I received a call from ****** at NSLA Carship LLC saying he had a truck empty and ready to do a pick up all I had to do was give him a deposit in order to lock this truck in for this pick up. ***************** the deposit I asked for the drivers information in which he gave me when I finally got in touch with the driver. The driver notified me that he had been broke down, and his truck was in the shop getting the turbo worked on, I asked him if ****** was aware of this and he said yes. Also, the driver had a load of cars on there that need to be delivered to a dealership. He wasnt even in the correct state in which I needed a truck. I called ****** back at NSLA Carship he said he was gonna try to find another truck for me. I told him just give me my deposit back and Ill find my own truck. He was aware that I had a deadline that I was working on, due to the car being in storage and the store would need to be unlocked. The guy waited from 9am to 5 pm on his day off to meet the truck driver and help load the vehicle. ****** said he was looking for another truck i again demanded my deposit back. I told him i found a truck I had to pay more because everything was last minute because ****** was stringing me along. I told ****** my truck was on the way I no longer needed his services. I still never got my deposit back. I filed a dispute with my credit card for the deposit that I gave ****** at NSLA Carship then ****** called me saying if I drop the dispute from the credit card company, he would be able to give me my money back right away. I was stupid and fell for that. I dropped the dispute. I explained to the credit card company that they were going to reimburse me and that I no longer needed to dispute it, they were going to give me the money back the next day. I called ****** for that whole week still never got a dime back. Beware this is what they do. Make you give a deposit and keep it. Crooks!

• Initial Complaint

  05/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  May 3, 2024 I contacted NSLA CARSHIP LLC, to transport my vehicle. This is my first time ever utilizing this kind of service so I assumed after all of my research I chose a suitable company. I spoke with a ******************* via text and phone call to complete my reservation for a quoted amount of $575. I was directed to pay an initial $100 deposit prior to receiving a designated transport driver or a guaranteed pick up date. I was also given a contract to sign prior to paying the deposit. This contract was to confirm my pickup date, contact information, and to confirm I understood the companies policies.Once I paid the deposit and signed the contract. ******************* told me he would get back to me once a driver was assigned to my vehicle. I expected for that to take no more than an hour. By the end of day May 3, 2024 I had to call *** myself and ask when would I be expecting a driver. He reassured me that a driver would be contacting me soon and dont worry because its the weekend there arent many drivers available. I stated that it didnt make sense but Ill give him until the morning of May 4, 2024 or I would request a refund of my deposit. As of today May 4, 2024 9:43 am, ******************* had not returned 7 phone call attempts and neither text message. His direct line as well as the customer support line are both disconnected. *** requested a refund and let them know through voicemail and text that I will take legal action. As the BBB you guys should be on top of scammers taking hard earned money from consumers. I saw all of the other reviews and complaints on your website and its ridiculous that you closed out some of the complaints.

  Customer response

  06/01/2024

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding NSLA Carship LLC has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩