66 Customer Reviews
Review from Bruce M
5 stars08/16/2024
Our central air broke and we submitted a warranty claim.. Service was provided less than 24hrs to fix our central air.Review from Jeanette P
1 star08/10/2024
I signed up with this company in good faith...when I put in a claim for a Whirlpool Dryer part the run around began...g=four days later no response from company. When I signed up I did correspond with a manager and...surprise he is not there anymore and haven't hd a call back from his replacement. BEWARE. JReview from Tee O
1 star08/08/2024
CYA operates like a scam. Take your money then deny you coverage..AVOIDReview from Irene M
1 star08/01/2024
My washing machine broke; I contacted CYA and had to send pictures, and they immediately denied my claim for a reason I still don't understand. Back-and-forth emails. They agreed to look at it again and denied it again. When I sent an email telling them I no longer wanted the policy and would report to BBB, I received two emails in the middle of the night trying to rectify the situation. My "policy" runs through February 15, 2027. I think they should reimburse me for the remaining time. I want nothing more to do with this company,Review from Sonya L
5 stars07/26/2024
I called this morning with questions on 3 different policies. ***** diligently reviewed my records and made necessary modifications. She was professional, very kind and very helpful.Review from David W
5 stars07/24/2024
***** was the greatest she was very patient with me I'm not very good with the phone. She is definitely an asset to your company.Review from Ky J
5 stars07/16/2024
Very knowledgeable, listened to what I had to say, kind, and helpful. Thank you for helping me today!Review from Mary W
1 star07/02/2024
They contacted us about extending a warranty on our fridge. When I looked up the receipt for that appliance, I found that the 5 yr. warranty we purchased from the store had expired a year ago. *** insisted we had renewed it with them for another year at that time. I have no record or credit card charge that would lead me to believe them. We decided we didn't need another policy and if we did, we wouldn't go with CYA.Review from Madeleine D
1 star06/05/2024
We have paid for a warranty and the appliance broke down. Contacted CYA, first to open a claim they charged $150, then they couldn't find an appliance repair service and demanded we find one and pay for the service ourselves?! Nobody is responding or helping. This company is a scam.How can we get our money back and the money for the entire warranty?Review from Bonnie J
1 star05/09/2024
Not impressed. When you pay for product replacement you should nor be treated as rudely as iveas from the beginning if this process. The immediate response I got from this company was unrealistic and rude. Probably will not buy a policy like this but surely never when this company Is the provider
Customer Review Rating
Average of 66 Customer Reviews
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