Additional Complaint Information
Customer Complaint:
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I've ordered a Watch from Jomashop.com worth $1,900. They said they've delivered the Watch but I did not received anything. I have been paying for the Watch since December but they denied my claim even if I filed for a police reportCustomer response
03/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Initial Complaint
11/29/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered 2 Versace sunglasses during the black Friday so I can get big discount. They charged my capital 1 **** but after ********** message me that the extended protection plan is only for US shipping,she asked me if I want to proceed with the order. I replied to her 15 minutes later to proceed. After 3 days she hasn't replied nor **** didn't gave me a tracking number, I checked my capital 1 and the charges was taken off without explanation. At least show some courtesy of calling me my phone number. Could you please charge my card again with the same item and deliver it???? I'd like those sunglasses with the same price as the black Friday! If not I will give you bad reviews!Customer response
11/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************
Initial Complaint
02/21/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I received a fake cologne from Jomashop that they're unwilling to replace according to their policy and want to charge me $13 to return the fake product after giving proof it's fake they still insust it's authentic despite proff it's fake.Customer response
03/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
07/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I bought an item, item #M30Q3380, I was charged in July 16th with the money taken out of my account and it is currently in pending, I was just charged again on July 21st but did not have the money to cover it, I emailed customer service to see what the deal was, they keep trying to tell me the card was declined. I try explaining that the item was paid for but they are absolutely no help and only want my credit card number to charge me again. I would like my item or money back.Customer response
07/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
03/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a watch at 2020 January from this website, this is the order number: # ********, since I bought I have never used it. Yesterday I noticed that the watch doesnt work. The watch is still brand new. I am wondering in this case what can I do. Thanks for your help.Have a great day.
Business response
03/30/2022
Hello
Buyer purchased this watch JAN 29, 2020 - and is claiming after 2.2 years that they never wore the watch ? Not only can we NOT accept this back BUT buyer's warranty has also expired
Initial Complaint
12/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a Breitling Super Avenger(A watch I have in 2 different colors). Right out of the box it looked wrong, wrong Box, no papers, then I opened the Watch Pouch. The watch didn't look right, right away I compared to both the same model watches I had as well as the exact watch on *************, model, color exact. Clearly and one of the tell tale signs of a NON_AUTHENTIC watch is the Day Font and Size. They told me to send pictures which I did. Where you can clearly see the difference. I was responded to that it was up to me to prove authenticity even though they "Guarantee 100% Satisfaction and Authenticity." The first rep I talked to said they sourced and shipped it from a 3rd party so they couldn't verify the watch. When I got the email back denying my claim, I called to speak to a manager, who was difficult to speak too, even provoking. We spoke through this issue, the burden of the proof and quality of the watch is on them, they are trying everything they can to put it on me. They told me they would send me a return label, which all I got was an RMA form, I am paying for the shipping, another $80. for them to authenticate and refund, and if they think its authentic which I'm sure they will say, I'll be charged a restocking fee of $800. They couldn't simply refund my money for a product of highly questionable authenticity and made me out to be the bad person and will somehow end up costing me $1k for something that is poor quality, not authentic, and could have been a very simple and easy solution if they truly were a business trying to do the right thing.Customer response
12/28/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************************
Initial Complaint
12/27/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
12/19/2021 ORDER #********,WEBSITE LISTING WAS WRONG. WRONG ITEM SHIPPED. NOW NO ONE RESPONDS TO EMAIL, PHONE HOLDS FOREVER 40 MINUTES PLUS, THEN CUTS ME OFF. CHAT CUTS ME OFF WITHOUT A HUMAN. I CAN NOT GET ANY RESPONSE TO GET AN RMA TO GET ITEM RETURNED AND MY CARD CREDITED.Customer response
12/27/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************
Initial Complaint
12/02/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered a pair of glasses from Jomashop on 08/27/2021. On Sept 3rd, I got a tracking update that showed that the item was delivered. Upon checking all around my front door/community mail box, no item was ever received and nothing was delivered. On the side note, I order things from ****** and other online retailers regularly and never had a package go missing/not show up prior to this incident.I contacted *** on the same day as *** was the courier and I was told by *** customer rep that I need to contact Jomashop directly. Contacted Jomashop and I've explained to them that even though the tracking shows as delivered, I never received the item. They told me they will launch an investigation. (See Photo 'P1') Weeks go by without any response. I've emailed them to follow up a couple times on the status of the investigation (Photo 'P2'). I called again on October 6th after not hearing anything back, and was told over the phone by a Jomashop Representative that the investigation was still ongoing and that I should hold still. Then I get an abrupt email from Jomashop later in the same day (October 6th) that just said "sorry your claim has been denied". without any explanation whatsoever. How could a claim be denied when I never received the package? (Photo 'P3') Then without hearing anything else, I get an email from "U-PIC ********* Services" on Oct 19th telling me that "Jomashop.com has filed a claim through U-PIC ********* Services" and that I need to file an affidavit which I do. (Photos 'P4' and 'P5') It is now Nov 30th and I've yet to hear any updates from Jomashop or U-PIC ********* Services as to where my lost package is.Customer response
12/02/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
10/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Absolutely the worst customer service I've had yet with a company when purchasing a watch, and a supposed "high value brand new " watch. I was a brand new customer and ordered an invicta automatic watch from them and the issues started from there. The watch never said it was out of stock or back ordered or anything of the sort, I processed to purchase it being told it would ship asap. Only to find out days later it's not even in stock and apparently on back order, who sells stuff like that. Then it finally shows up and the bracelet on it is defective right out of the **** box! It is suppose to fit snug against the watch case and one side is so loose It looks like it's going to fall off and jingles like a **** bell constantly when worn because of it. And you can clearly see in the pictures how the bottom of the case it meets flush with the band and there is no gap, yet the top has a gap wide enough to sit in and rattles incessantly. I promptly contact them after all the bs and I'm told to basically go to hell. WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!Customer response
10/29/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* ********
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297 total complaints in the last 3 years.
107 complaints closed in the last 12 months.