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ComplaintsforRhinestone Jewelry Corporation
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Complaint Details
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Initial Complaint
09/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I place an order on September 10,2022 and the money has come out my credit card and I see it as well on my statement. I havent heard from this company or receive and email about my order. I have tried several times to reach someone and it goes to a ******* voicemail. I have left several messages and no one will respond and call me back.Business response
09/20/2022
Hi. The email address that you used when placing the order was missing the letter "e" in your name when I compare it to your email address in this complaint. This would explain you not getting an order confirmation email and a shipping confirmation email. I have just updated the email address associated with this order and sent you a copy of the order and shipping.
The order was placed on Saturday, September 10th and we shipped it the next day that we were open which was Monday September 12th by *** #******************
*** shows that the package was delivered, yesterday September 19th.
I have never received a phone message from you. I return every phone call before I go home every day. And usually, it is within minutes of getting back to my desk and hearing a message. I do not have any message from you.
I hope that this helps.
You can always reach us at ***************************** as well.
Best wishes,
*******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.