Customer ReviewsforRainbow Shops

The customer service is so rude, nobody is pleasant. I made a online order and when I received my package it was no shipping label or invoice and the rep wants to get an attitude with me. I will never order nothing from them if the customer service ***** this bad

To Whom It May ********** May 18, 2024, I purchased two dresses from your Rainbow store. Unfortunately, neither dress fit, and due to my work schedule, I was unable to return them within the 30-day return period. I visited the nearest store today, July 3, 2024, to return these items. I understand that many retailers offer store credit for returns made after the 30-day window; however, I was denied both a refund and store credit at this store. Given that the fitting rooms are not accessible and I could not try on the dresses before purchasing, I find this situation particularly unsatisfactory.I now have two unworn dresses that I cannot use. I would appreciate it if someone could contact me to resolve this issue.Thank you for your attention to this matter.

Very poor delivery service and disappointing follow up service for tracking a package which was not delivered. I was given no information to track my package and they took no responsibility for the package which they lost. They obviously don't care that I lost my money or did not receive my package I will never shop with Rainbow again and neither should you. I demanded a refund which they refused and they kept telling me to check the forwarding company which have said they did not receive the package. They hired ***** and they are refusing to follow up if I lived in the ** I would *** this company.

This is the store I most visit. I love the clothing and the prices. Everything I have purchased in the past 20+ years has served me well with many compliments.Unfortunately, today I need to write about my "environment experience". As I was shopping and trying on clothing, the two female employees used profanity many times regarding signing in their current shipment, and where to place the new merchandise. They also continued to curse about their customers and how they are slobs {although I agree with that in retail, but it should not be said, speaking loudly with customers still in the store}. Their dressing rooms had just opened since the Covid shutdown, but they were in such disrepair. The employee did apologize for the state of the rooms, but they were completely unacceptable. This **************, ********, ** store is a mess. The dressing rooms had a layer of dust on each hook and shelving. Most of the doors did not have working locks and they used it for storage, the customer must go through a maze of metal store equipment. I was very disappointed on this visit. I hope they can clean up their act, they are making this Brand look inadequate.

I made my purchase in January although I was in the process of moving from one place to my current residence. One of my items was a pair of cream colored boots. I have purchased thousands of dollars worth of clothing from Rainbow in the past but I refuse to purchase from them ever again online. I knew that they will send you used merchandise. In the past, I would return it to the store or just wash it but it was different with the boots. I didn't realize they had light red stains on both boots to my surprise when I tried them on in March once I got settled in my place and I was able to put my things away. It looks like a pink magic marker on my cream boots and I called them and they have a policy about 30 days but they don't have a policy about sending out used products or HEPA violations. I just really feel let down even though I know that they have a history of sending out used clothing.Please check your items carefully if you ever purchase anything sight unseen from Rainbow or any store for that matter.

On March 12th 2024 at around 2:15pm, I enter the rainbow shops in ************* in ********** **. The customer service *****. The cashier in ********** ** ************* has Red braids in her hair, is very rude. I asked for assistance with the dresses on the wall. I had to repeatedly ask for help. She continued to put tags on new products and ignored me. I had to say raise my voice to get her attention. She is very unprofessional. I frequently all of the rainbow shops and this is by far the most disrespectful one. Someone needs to do some coaching on ***************** I don't know if she is new but the other female employees such as the manager did not address the issue. After I receiving the dresses I had asked help to get, she also rang my item up with a stanky attitude. If you ask me she don't want her job or want to be there. I will not be purchasing anything else from this location ever ever ever ever again. I am very disappointed in the service I received.

Returned an item using the provided return label. Because the return label originated from the seller, I cannot get information about the return packages progress. When I reach out to customer service, I get the run around. Try contacting us on Monday or I will look into this.. I have never received a refund. It has been months since I mailed my return. I will never shop with them again.

I have been going to the store in ******* ** for years #***** and the African American red head manager was very rude- she has no customer service skills what so ever and needs to be re trained on how to speak to customers who are coming in and choosing to spend there hard earned money- I hope Rainbow management speaks to her and holds her accountable for the things that come out of her mouth.

Im trying to report an issue that happened to me and my special needs daughter whos also my client for I work for her. On tues dec 19 2023 we went to the store to purchase few things.once we purchase the items we start to head out and the alarms go off.the protocol on how they treated us was not only rude but embarrassing for I have it all on video and will take it to court if someone doesnt reach me from corporate.no one especially my daughter should of went thru what we went thru for it was embarrassing.I would not work the rest of the day for it effected me mentally I got sick after developing a migraine.my daughter refuses to leave the house thx to the way rainbows employees treated us. So if no one from corporate reaches out wishing the wk then Ill take further steps to fix this false accusation and embarrassing moment that was uncalled for.once again I have video **

My name is *********** just dont understand that the purchases of Bras cant be returned for store credit. I dont recall seeing a sign at the counter saying that the following items can not be returned or the cashier did not informed me when I purchased these items. These same items (Bras) can be returned with cash refund at ****, ******* and Target. Its not printed on the receipt that personal intimate can not be returned or cannot receive store credit. I was informed of this today. I am very disappointed. I would very much like to return these items and receive store crest of $15. Waiting for a response. ****************** ************ ** *****