ComplaintsforUpstate Management Services

• Initial Complaint

  07/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a call in July 2020 regarding a past due loan. Upstate Management Services, LL 210 John Glenn Dr Buffalo, NY 14228 ###-###-####. They have been taking out 152.64 since and I do not have any way of knowing when it will be done getting paid off. I wish to resolve the loan and have no way of getting in contact with the business.

  Business response

  07/19/2022

  Thank you for the opportunity to respond to the consumer’s complaint regarding our company.Upstate Management Systems is a payment processing company. The only communications we have with consumers is to set up payment transactions. It is our suggestion that the consumer contact the agency that they spoke with regarding any assistance that she may need in handling her account. Their contact number is ###-###-####.Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional questions regarding this matter, please feel free to contact us.Regards,Compliance Department Upstate Management Systems

• Initial Complaint

  05/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  So I received a call from Upstatemanagent for debt collection about cooking debt on behalf of the company ******* for like maybe $700-$800 I cannot remember for sure. Well Since Sept 2021 they’ve taken $112.19 out of my account and have continued even as of today. I have no correspondence from them and no information letting me know when the account is settled or if it’s settled etc. this seems to be a bit unacceptable because where is the correspondence?? How much longer will I be having to pay this. Where is any communication from them?? I need answers.

  Business response

  05/23/2022

  Thank you for the opportunity to respond to the consumer’s complaint regarding our company.Upstate Management Systems is a payment processing company. The only communications we have with consumers are to verify payment transactions set up by consumers with other companies. Any correspondence that the consumer is looking for or has requested would be coming from the agency that set up the arrangement with the consumer. It is our suggestion that the consumer contact the agency that they spoke with regarding any needed correspondence.Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional questions regarding this matter, please feel free to contact us.Regards,Compliance Department Upstate Management Systems

• Initial Complaint

  11/23/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Was called and told that I had a debt that needed to be settle or the police would come to my job and serve me papers. I ask about the account she told me and a very rude manner. I ask if I could settle it she gave me the highest numbers possible wouldn't even try to work with me. I kept my composure and just dealt with the disrespect. After she was finish yelling at me for no reason and wouldn't let me talk she stated that my wages will be garnish if I didn't make a settlement today I told her that my dad just past and I had to contribute to the funeral she said that she didn't care and than before she hung up she stated that your wages will be garnish before you can pay for whomever funeral at this point I started to cry because I'm dealing with so much and it's like she's not understanding what I am going through so she hung up on me so I called back 10 times before I got answer by someone by the name of Ashley she was so helpful and understanding I told her my situation she told me if I agree with her settlement and make 2 consistent payments than I can call back to make the changes to lowering the payments I followed what she told me and once again this same lady that was rude and disrespectful to me answers the phone than once again i kept my composure I explained to here the exact thing Ashley told me and she said in a very rude manner that she's not changing anything and that I am a liar and she's going to garnish my may even though I'm making my payments on time I need help because my wages shouldn't be garnish of I'm complying.

  Business response

  12/02/2021

  
  Thank you for the opportunity to respond to Ms. ******’ complaint regarding our contacts.
  Upon receipt of this complaint, we began an investigation into the consumer’s allegations. We have
  found that we did indeed, at one time in the past, have an account for the consumer.
  The consumer’s account was in our office for collections between March 4, 2016, and September 9,
  2016. On September 9, 2016, Ms. ****** account was returned to our client. There have been no
  attempts at communication with the consumer since that day.
  If the consumer is receiving calls regarding her account, these calls are not coming from Alliant Capital
  Management.
  Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
  questions regarding this matter, please feel free to contact us.
  Regards,
  Compliance Department
  Alliant Capital Management

• Initial Complaint

  10/15/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Want to know how much more I owe but no one gives me any answers

  Business response

  10/22/2021

  Thank you for the opportunity to respond to Mr. ********* complaint regarding his concerns. Upon receipt of this complaint, we began an investigation into this issue. The account in question was placed with our organization on January 5, 2020. Attempts to communicate with the consumer were begun on January 30, 2020, and were ceased on June 12, 2020. The account was returned to our client on June 22, 2020. There was never an arrangement set up between Mr. ******* and ACM. It is possible that Mr. ******* had set up an arrangement with another company and they are the ones that are not returning his calls. We hope that this has helped the consumer in his quest for an answer. Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional questions regarding this matter, please feel free to contact us. Regards, Compliance Department Alliant Capital Management

• Initial Complaint

  09/24/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I got a call from them to set up a payment arangement. i been trying to call and see if I am done paying, and I havent got a response. So what is going on?

  Business response

  10/04/2021

  RE: ***** ***** – Complaint #******** 
   
  Dear Lou Ann: 
  Thank you for the opportunity to respond to Mr. *****’ complaint regarding this issue. 
  Upon receipt of this complaint, our client was notified of the complaint, and we began our investigation 
  into this matter. 
  On June 10, 2020, an initial demand notice with 1692g disclosure was sent to the consumer. 
  The consumer’s accounts were placed in our office for collection on June 10, 2020. 
  Aside from sending the demand letter to Mr. *****, no other attempts at communicating with the 
  consumer were ever made. 
  Subsequently, the consumer’s accounts were returned to our client on September 29, 2020. 
  Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional 
  questions regarding this matter, please feel free to contact us. 
  Regards, 
  Compliance Department 
  Alliant Capital Management

  Customer response

  10/05/2021

  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  Regards,
  ***** *****
  
  
  
  
  

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