2 Customer Reviews
Review from Chris T.
1 star07/29/2022
I was recently forced to use Solidifi for a home appraisal by my bank. Solidify emailed me to demand prepayment of $400 prior to taking on my case. A few weeks later after the appraisal was done they charged my credit card for $600. No communication whatsoever happened before, during, or after this process. I was not told they finished the job, I was not told about the extra charges, I did not receive a receipt, I was not informed how to contact the person doing the appraisal.... nothing. The bank told me that the appraised value ended up being exactly the same price as I was purchasing the house for.... At this point I doubt they even appraised it and just read the real estate listing from their office.
Solidifi Response
08/01/2022
Our sincere apologies for this negative service experience and fee discrepancy. Please confirm your lender so we may follow up accordingly to address any fee issues or potential appraisal revisions in accordance with appraisal independence regulations. Solidifi strives to be transparent throughout the appraisal process, and we will collaborate with your lender to resolve any outstanding service issues. Thank you for your time.Customer Response
08/02/2022
Solidifi has contacted me through BBB and offered to work with my lender to resolve any outstanding service issues. This is a nice gesture, though I would obviously prefer if they would just work with me to resolve these issues, since that was my problem in the first place. Unfortunately the BBB website does not seem to provide a way to reply to their email or contact Solidifi through the site. I have reached out to solidifi by using their website's contact information and they were marginally helpful. I managed to receive a receipt for my payment after significant struggle. None of my other concerns were addressed appropriately. At this point I will continue to strongly recommend against using their service for any reason whatsoever. Initial service was abysmal, and customer service is bad.Review from Diana M.
1 star10/14/2021
I worked for Solidifi from 2017 to 2019. During that time, Patrick C****** was my regional manager, then supervised his replacement. After consistently performing in the top of my peers (yes, the compare us all to each other and let us know how we stack up) I received a phone call from Patrick C******* telling me that my fees were too high. I had to lower the fees to receive more work from Solidifi. I declined to lower my fees and they sent the work to appraisers that would work for lower fees. NONE OF THESE REVIEWS SURPRISE ME. You get what you pay for, Solidifi.
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