We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Beer and Ale

FIFCO USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beer and Ale.

Complaints

This profile includes complaints for FIFCO USA's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

FIFCO USA has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • FIFCO USA

      445 Saint Paul St Rochester, NY 14605

    • FIFCO USA

      50 Fountain Plaza Buffalo, NY 14202

    • FIFCO USA

      79 Perry St Ste 200 Buffalo, NY 14203-3079

    • FIFCO USA

      P.O. Box 23498 Rochester, NY 14692

    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/27/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 24 pack of LaBatt's blue 8/29/24. I processed the on line rebate form 8/31/24. I called LaBatt's number 877-952-2288 to find out status. Jessica told me there was no record of it. I purchased another 24 pack of LaBatt's blue 9/23/24 and processed the on line rebate form the same date. I got an email notification from LaBatt tri 3 rebate 10/28/24 stating the purchase date could not be seen. Rebate's are pointless. I also asked Jessica about this rebate. She said it was being held up because of the missing date. I'm done filling out forms. No more LaBatt's and no more rebates for me anymore. LaBatt's owes me $15. Brad

      Business Response

      Date: 12/19/2024

      Good Afternoon-

      I apologize for the delayed reply. I contacted the rebate fulfillment company, and they confirmed that they sent a check to Brad Burch on 12/4, but the check remains uncashed.

      Thank you,

      Mia O******

      FIFCO USA

      Customer Answer

      Date: 12/20/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      **** *****

    • Initial Complaint

      Date:10/28/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July I submitted the $10.00 rebate and was given a tracking number. I never received the rebate. I telephoned and emailed trying to get information about the status of the rebate using the tracking number. No one was aware of the use of tracking numbers. Why do you give useless tracking numbers. The last email I received I was told the Special Handling team would get in touch with me. Never received any more information. This is a very unethical and deceptive rebate process.

      Business Response

      Date: 10/29/2024

      Good Afternoon-

      This rebate Mr* ****** is referring to isn’t a ****** rebate, it is for ********** The rebate company we use **********) does not have tracking numbers; the tracking number is from **************** which is for ********** That is why we do not have record of a rebate for him. 

      ********* *s reaching out to Mr. ****** with this information as well.

      Sincerely,

      Mia O******

      Consumer Relations

      FIFCO USA

      Customer Answer

      Date: 11/03/2024

      Better Business Bureau:
      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      Regards,
      ****** ******

      The disconnect is with you, if you read my last response, my complaint is also related to the time and effort it took to get a response, which you ignored and did not address. It took months and a complaint to BBB to get an answer about the rebate. Unfortunately, it appears you consider this satisfactory customer service.   

    • Initial Complaint

      Date:10/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Notified by their rebate the ******** Escapes Summer $5/$12 Mir Program. I received a response Sep 23, 2024, that they could not read my receipt. I am attaching the exact receipt mailed. This receipt is clear to read and request my $12 rebate for the two 12 packs of ******** Escape that I purchased. I filed a complaint with the rebate company, but did not receive a response. Email a question on ******** website and still not response. This company does not honor their rebate programs and are a fraud.

      Business Response

      Date: 10/29/2024

      Good Afternoon-The rebate processing company (********* **********) is contacting Ms. ********** and sending a check. Thank you,Mia O******Consumer RelationsFIFCO USA

    • Initial Complaint

      Date:02/13/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Not sending a rebate for products purchased.

      Business Response

      Date: 02/20/2024

      BBB received the following response from the customer on behalf of the business:

      I wanted to let you know the complaint i filed against fifco-usa has been settled. I received a check for $14.00 today (2-20).

    • Initial Complaint

      Date:10/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* HAD A 4TH OF JULY REBATE. FOR EACH PURCHASE OF 30 PACK, THE REBATE IS FOR $20. I PURCHASED TWO CASES FOR REBATE OF $40. I MAILED ALL THE REQUIRED DOCUMENT - REBATE FORM, 2 UPS CODES AND PURCHASE RECEIPT. THEY NEVER SENT THE REBATE. I WENT ONLINE 3 TIMES TO INQUIRE AND THERE HAS BEEN NO RESPONSE. THIS WAS FRAUD REBATE PROGRAM.

      Business Response

      Date: 10/17/2023

      Good Morning-According to ********* Promotions (the rebate processing company), they sent Mr. ***** an email in September in response to his previous inquiries. Perhaps he didn't see the email.On 10/12, they left a voicemail message, and they also emailed him, informing him that a check for $40 was mailed on 10/11. On another note, one of the images attached to his BBB complaint is a UPC code from ***** *****, which is not our product.I hope these actions are sufficient to close this complaint.Thank you,Mia O******FIFCO USA

    • Initial Complaint

      Date:09/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two 30 packs of Labatt products to participate in the $20 rebate offered this summer. These were submitted under ******* **** and ******* ********** at **** **** ******* *** ********** ** *****. I have received no payment and no further contact from ****** or ********* ***********

      Business Response

      Date: 10/02/2023

      Good Morning- I contacted Arrowhead Promotions to find out more about Mr. **** and Ms. ************ rebate submissions.  ********* has the following submission information and will be sending checks ASAP. ******* **** ******Approved for $20 Submitted on 07/04/23 ******* *************** Approved for $20 Submitted 07/09/23  ********* ********** will also be contacting Mr. **** with this information. Please note that neither ****** *** nor ********* ********** have received any communications from Mr. **** following his rebate submission, and the rebates are being processed within the estimated processing time. Thank you, Mia O****** 

    • Initial Complaint

      Date:09/25/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fifco had summer rebate for ******* beer, it said 5$ per 12 pack up to 32$ and you could get 4 per household. I submitted 3 rebates in July, one for 30$ (6, 12 packs), second for 30$ (6, 12 packs) and 3rd for 17$ (2, 12 packs and a 24 oz beer). I called after 8 weeks on the status as I had not gotten anything and was told by the man that my 3 rebates were all valid and would be processed immediately. Two weeks went by and I called today 9/25/23 and was told by a woman that none of my rebates were valid, that the rebate said only one per household up to 20 dollars which is completely incorrect !! I still have all the receipts, and UPCs. I know what the rebate said which is why I bought so much beer and I am owed 77 dollars !!

      Business Response

      Date: 10/02/2023

      Good Morning- I contacted ********* ********** regarding Ms. ********** rebates. Apparently, she was misinformed by the first man she spoke with at *********, and only the 4 12 pk rebates were valid, due to the household limit of four. Because Ms. ******** was misinformed, ********* will be honoring the entire $77 rebate submission.  ********* will also be contacting Ms. ******** with this information. Thank you, Mia O******

      Customer Answer

      Date: 10/03/2023

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards,  ******** ********

    • Initial Complaint

      Date:07/31/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am owed a $12 rebate for the purchase of beer. The claim was filed online on June 6 under Labatt Summer MIR, Confirm CFM-************. I called in late June and was told that the claim had been approved and I would have the check in 2-4 weeks. Another 4 weeks have expired. The company had had the documentation now for 7 weeks. Further delay in the issuance of the refund is unwarranted at this time. All documentation was uploaded to the promotor via confirm CFM-************. Thank you!

      Business Response

      Date: 08/02/2022

      Hello-I contacted the rebate processing company (********* ********* *** *********** *******) and they looked into this consumer's submission. Due to an overwhelming response to this rebate program, there was a delay, but checks are going out this week. ********* is contacting the consumer today with this information.Please note that the forms state 8-12 weeks for fulfillment, so they are well within those parameters stated within the Terms and Conditions of the rebate.Thank you!Mia O******Consumer Relations FIFCO USA

      Customer Answer

      Date: 08/04/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I will place a note on my calendar in 4 weeks as a reminder and if I do not have the $$, I will reopen the case. Please note that I was originally told via telephone back in July, that the rebate would be issued within 2 weeks. Then, when I called last week, I was told they had no idea when it would be issued, which is what prompted me to file the BBB case. On a comparative basis with other rebate companies, 8-12 weeks is a long time to issue a rebate. But, I accept the representation and will wait a full twelve weeks. Thank you for your assistance.

      Regards,

      ***** ****




    FIFCO USA is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.