ComplaintsforNiagara Frontier Transportation Authority
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Complaint Details
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Initial Complaint
03/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
3/12/22- my bus was cancelled. they did not refund me. i was redirected back and fourth between the same two phone lines 6 times for a refund.Business response
04/01/2022
Received a call from the business (Crystal) stating that they need additional information. Which bus it was and time it was suppose to be at the consumer's pick up location. The route or bus number, whether it was inbound or outbound.Customer response
04/01/2022
I'd like to retract my complaint if possible. If that is not possible, then: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ******* ******* ***
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.