ComplaintsforABC-Amega, Inc.

• Initial Complaint

  07/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Employee Staffing Group was contacted by Zach B***** *CEO) S***** stating that an employee of *** by the name of ***** ***** had signed a contract on behalf of ******** ******** ***** for the amount of $3,780.00. A representative of ****** by the name of ***** **** had first reached out to our Sales Representative by the name ***** ***** via ******* and then followed up with a phone call in reference to the claimed contract and amount due. Mr. ***** then let Mr **** know that he had not signed said contract nor was he allowed to sign anything that it would have had to go to Corporate and the Owner, ******* ****. Mr. ***** gave an email address to Mr. ****. At this point ***'s owner ******* **** received an email from Mr. ****** (CEO) of ****** requesting payment and attaching both the contract along with email correspondences of Mr. **** and Mr ***** not Mr, *****. With further inspection of the correspondences the email address and domain does not match with our company either. Since the calls and emails from ****** no one at *** has been able to speak with someone from ****** to clear this up. Within a week from the email from Mr. ****** we then receive a demand letter from ABC/Amega in regards to the balance owed. We also tried to reach ABC/Amega in regards to the letter and weren't able to speak with anyone either. A message was left requesting a return call, but we have yet to hear from anyone at this time.

  

  Business response

  07/28/2023

  The details for complaint ID ******** have been reviewed by ABC-Amega’s management team.  Our understanding of the nature of the complaint as it relates to ABC-Amega is that the owner of the complainant company (***) left a voicemail message for one of our collectors 07/20/2023 10:03 AM and has not received a call back. 
  
  Upon review of our collection system and telephone records, we a show a return call was placed 07/20/2023 11:04 AM to ###-###-#### with no answer and follow up was set for a future date.  On 7/26/2023, we received notification of the complaint from the BBB.  On 7/28/2023 09:48 AM an outbound call was made to ###-###-####, and when our collector asked for ******* ****, he was transferred to extension 105 and left message to call in voice mail; followed by an email.  That same day at 12:13 PM our collector received an inbound call from Ms. **** who advised we have the incorrect party.
  
  At this point we consider the complaint of “no response” by our company to be resolved.  Thank you.  

• Initial Complaint

  02/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  ABC-Amega and Rick M*********, have been trying to collect an invoice that my company continues to dispute. My company is a startup that only opened a short time ago. ABC-Amega is claiming my company owes their client, *******, $11,076.20 for services that occurred during a time period when my company was not even open. Moreover, I have provided documentation to support that the amount they are trying to collect does not match at all what their client told me directly. It is absolutely absurd. I have repeatedly disputed the invoices and provided documentation to support my dispute. ABC-Amega failed to provide the documentation requested and continues to threaten legal action without providing any data that validates the $11,076.20. Moreover, I have offered to settle the account for what I understand to be the accurate balance owed of $2,133.00 as provided by their client, and they have ignored my emails and continued to send threats. ABC-Amega is highly unprofessional and unethical in their business practices. I am demanding that they correct the issues regarding the amount due and to stop threatening me and my company regarding an amount that they have repeatedly failed to accurately validate.

  

  Business response

  03/03/2023

  The details for complaint ID ******** have been reviewed by ABC-Amega’s management team.  Through our efforts to recover amounts owed to our client, we made contact with the complainant.  The complainant claimed a dispute with the total amount owed, and details of that dispute were forwarded to our client for review.  Our client rejected the dispute and provided a copy of the contract that the customer signed in October 2021 for a 12-month term in support of the full amount of the balance. Our collector provided a written notification to the complainant of our client’s answer to the complainant’s dispute and requested to be contacted to discuss a payment plan to clear balance due, or provide a reasonable settlement offer to present to our client.  No response was received, and our collector resumed collection efforts 7 days later.  The following day we received notice of this complaint, along with the details for settlement.  The settlement offer was forwarded to our client, and the offer was accepted.  Payment was received from the complainant and this matter is considered resolved.

  Customer response

  03/06/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ****** ************  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩