ComplaintsforCapital Management Services, LP

• Initial Complaint

  04/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ******** ****, I do not have a contract with Capital Management Services, LP, They did not provide me with the original contract as I requested

  Business response

  04/12/2024

  The business has responded to the complaint however has requested that their response not be published

• Initial Complaint

  03/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with **** ** ******* , I do not have a contract with Capital Management Services,Lp. they did not provide me with original contract as I requested.

  Business response

  04/16/2024

  The business has responded to the complaint however has requested that their response not be published

• Initial Complaint

  01/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am not liable for this debt with ******* **************, i do not have a contract with Capital Management Services, LP they did not provide me with the original contract as i requested

  Business response

  01/29/2024

  The business has responded to the complaint however has requested that their response not be published.

  Customer response

  01/29/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards,  ****** ******* ******

• Initial Complaint

  12/29/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On November 21, 2023, I dispatched a Validation of Debt correspondence via USPS Certified Mail - Tracking **********************, in response to Capital Management Services LP's assertion regarding account - Reference # ********* for ******** *********** **** The aforementioned document was acknowledged as received on November 27, at 08:45AM. Following a reasonable period of 30 days, Capital Management Services LP failed to furnish a response to the aforementioned correspondence. Enclosed herewith are the Certified Mail Receipt for the Validation of Debt submission and a duplicate of the aforementioned document forwarded to Capital Management Services LP. Consequently, I have lodged formal grievances with the Better Business Bureau (BBB) and the Consumer Financial Protection Bureau (CFPB) in relation to the actions of Capital Management Services.

  Business response

  01/12/2024

  Capital Management Services (“CMS”) is in receipt of your correspondence regarding ***** U.  It is our understanding that ***** U. claims that he requested a validation of debt from our office, but that CMS failed to respond to said request.On November 3, 2023, a matter was placed in our office by our client, ******** ***********, LLC, with the name ***** U.  On November 5, 2023, as required by Federal law, an initial dunning notice was mailed to Mr. U., advising him of his right to request verification of debt.   On November 27, 2023, our office received Mr. U.’s request for validation of debt and coded his account accordingly.  Verification was then requested from our client, ******** ***********, LLC.On December 18, 2023, before our office had had an opportunity to respond to Mr. ********’s request, our office received a second communication from him, in which he stated that he had some personal hardships and requested that CMS correspond solely through text messages (which CMS does not use).  Upon receipt of this correspondence, our office noted the hardship and coded the account to be returned to ******** ***********, LLC.  ******** ***********, LLC has confirmed that it has closed this account.The account in question is now closed in our office and is no longer being serviced by CMS.  Should Mr. ******** still wish to review the account information previously requested, he may contact ******** ***********, LLC directly.  We apologize for any inconvenience this may have caused.I trust this response will satisfy your request.  Should you have any further questions, please do not hesitate to contact me at [email protected],Cory R. M*******Cory R. M*******, Esq. General Counsel

  Customer response

  01/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ********
  
  
  
  
  

• Initial Complaint

  07/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am not liable for this debt with *** ***** ** ********* I don’t have a contract with Capital Management Services, LP, they did not provide me with the original contract as I requested.

  Business response

  08/01/2023

  Dear *****: Capital Management Services (“CMS”) is in receipt of your recent correspondence regarding ******* *.  It is our understanding that Mr. *. claims that CMS must cease collection activity on a debt in its office, as he never signed a contract with it, and that CMS further failed to validate his debt, namely by providing a copy of a signed contract between Mr. *. and **** ** ******** **** On April 5, 2023, an account was placed in our office by our client, **** ** ******** ****, with the name ******* *.  On April 7, 2023, our office sent Mr. *. a letter, pursuant to federal law, advising him of his right to request validation of the debt.  To date, our office has received no such request, let alone a specific request for a signed contract, from Mr. *.  Nonetheless, upon receipt of Mr. *.’s complaint, our office requested information from **** ** ******** **** to validate the debt in our office.   Once we receive this information from **** ** ******** ***., it will be forwarded to Mr. *.  for his review.  Once we have sent Mr. *. verification materials, the account will be coded for cease and desist.  Mr. *. will no longer be contacted by our office regarding this placement of his account. With respect to Mr. *.’s request that this account be removed from his credit report, please be advised that CMS is a third-party debt collection agency.  We do not own any of the accounts in our office.  Therefore, we do not report to any credit reporting bureau.  Should Mr. *. wish to discuss the manner in which his account is being reported, he may contact **** ** ******** **** directly at **************, Monday through Friday from 8:00 a.m. to 8:00 p.m. I trust this response will satisfy your request.  Should you have any further questions, please do not hesitate to contact me at **************************************  Sincerely, Cory R. M*******Cory R. M*******, Esq. General Counsel   

  Customer response

  08/03/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards,  ******* *******

• Initial Complaint

  07/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The documents included spell it out. They solicited me about collecting an alleged debt. I sent 2 certified letters that the CEO, Rachael W**** ignored. Trash.

  Business response

  07/17/2023

  Re:       ***** *. Matter Number: ******** Dear Kevin: Capital Management Services (“CMS”) is in receipt of your recent correspondence regarding ***** *.  We are also in receipt of a more detailed complaint from the CFPB on Mr. *.’s behalf.  Although not specified in your complaint, it is our understanding that Mr. *. has twice requested verification of debt regarding an account in our office, but has received no response.  Mr. . further claims that CMS continues to collect on the debt, despite having received these requests, and that CMS therefore is “in default”.On January 20, 2023, an account was placed in our office by our client, ********* ****, with the name ***** *..  On January 22, 2023, our office sent Mr. *. a letter, pursuant to federal law, advising him of his right to request validation of the debt.   On February 17, 2023, our office did receive correspondence from Mr. *. in which he requested verification of debt.  However, this correspondence also contained language that threatened legal action and further demanded monetary compensation.  For this reason, the correspondence was forwarded to our Legal Department, which determined it to be a threat of litigation.  The account was therefore closed in our office and returned to ********* ****  On March 20, 2023, our office again received correspondence from Mr. *.; however, the account was already closed in our office. On May 22, 2023, the account was again placed in our office by ********* ****, and assigned a new reference number.  Again, pursuant to Federal law, notice was sent to Mr. *. advising him of his right to request validation of the debt.  Our office did not receive any such request from Mr. *., nor did our office have the opportunity to speak with Mr. *. regarding such a request.  On July 7, 2023, our office received a call from an individual who declined to identify himself.  This individual stated that he believed it was against the law to collect on a debt after it had charged off.  Although the caller did not identify himself as Mr. *., our office took the precaution of coding Mr. *.’s account for cease and desist.  Mr. *. will receive no further contact from our office regarding this placement of the account.  We cannot, however, guarantee that it will not be re-placed in our office at a later date. Having reviewed the call received on July 7, 2023, we note that the caller made several incorrect statements (i.e., that CMS buys debt for pennies on the dollar and that it is illegal to collect on debt that has been charged off), and note that the caller threatened litigation should CMS report this debt on his credit report.  Insofar as we believe the caller to have been Mr. *., please be advised that CMS is a third-party debt collection agency.  We do not purchase debt and we do not own any account in our office.  Therefore, we do not report to any credit reporting bureau.  Should Mr. *. wish to discuss the manner in which his account is being reported, he may contact ********* **** directly at 1-************* I trust this response will satisfy your request.  Should you have any further questions, please do not hesitate to contact me at *********************@***-collect.com.  Sincerely, Cory R. M********  Esq. General Counsel   

• Initial Complaint

  04/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Capital Management scammed me for 623.00 It wasn't until the **** **** ******** contacted me last year where I was informed that I was likely scammed by Capital Management. Records show Capital submitted the 623 but immediately reversed it back to their account. No one informed us of this national scam until recently. I paid the full amount to another debt recovery agency on 6/15/2022 But never recovered the 623 from Capital Management

  Business response

  04/17/2023

  The business has responded but has asked that their response not be published. ***** *** **** ****** ******** ****** *** ****** ***** ***** ******** ** ***** **********  ****** ********* ******* ***       ******* ** ****** *** ******** **** ****** ******* ********** ******** ***** ** ** ******* ** **** ************** ********* ******* **  ** ** *** ************* **** ******* ** ****** **** *** **** ******* ** *** ** * ********** ** *** ******** **** ******** ******* **** *** ** *** ****** *** ************  *** ** *** ****** **** *** *** ******** ** *** * ********* ********** ****** *** *** **** ******* *** **** **** ********** ****** ******* **** *** *** ******* ****  *** ** ***** **** ** **** **** ******** ** *** ***** **** ** **** ** *** ***** ******** * ******* ** ******** *** ***** * ****** *** ****** ** *** ****** ** *** ******* ******** **** ********* **** *** **** ******* ** *** * **** ***** ******* ******* **** * ******* ** *********  ** ******** *** ***** ** ******** ** ******* **** ** ******* ******* ****** *** ****** ** *** *** ******** *** ** *** ***** ** ******* ************ ** *****   ** ******** *** ***** *** ** ******** *** ******* *** *** ****** ******* ******* ***** ******* * *** ********* ** *** ******* ** ** ****** *** ******* *** **** **** *** **** ******* *****  *** ** ******** *** ***** *** **** ** ****** ******* ** *** ****** ** ********  *** ******* *** **** ***** ** ******* *** **** **** *** **** ******** ** ******* ** ***** *** ****** ******** ************ **** *** **** **** **** *** ******* *** ******** *** ** ************ ******  *** ******* *** **** ******** ** *** ****** *** ******** ** ******* *** ** ********  ***** ******** ******** * *** ********** ****** ***** *** ****** ** *** ** ** ***** ** *****  *** **** ******* ******** **** ** *** ****** ***** ******** ** ***** ** ***** **** ** *** ****** ** *** ****** *** ******** ** ******** **** *********  ** ** **** ******* ******** *** **** *** ******** ** **** *** *** ****** ******* *** ************* **** *** ** ********** ******* ** ** *** ******** *** *** *** ******* ** ******* *** ******* ******* *****  ** *** **** ******* *** ******** ** *** ***** *** *** *** ******* *** ***** **** *** **   ** ******** **** **** *** ** *** ** *** *** *** ****** ** ****** ********** * ***** **** ******** **** ******* **** ********  ****** *** **** *** ******* ********** ****** ** *** ******** ** ******* ** ** ************************************** ********** **** ** ******** **** ** ********* **** ******* *******

  Customer response

  04/21/2023

  Better Business Bureau:  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do not have access to bank records as this account has been closed. Regards,  ******* *******

• Initial Complaint

  12/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a letter from Capital Management Services, LP dated 10/31/2022 accusing me of owing an allege debt. On 11/11/2022 I submitted a complaint through CFPB attaching my debt validation and request to stop all communications dated 11/8/2022. On 11/17/2022 I recieved a letter from Capital Management Services, LP along with pages of an allege account statements. Capital Management Services, LP is violating my rights under FDCPA and the FTC- Gramm-Leach-Bliley Act by having my personal private information without my consent, contacting me without my consent, accusing me of owing an alleged debt, continuously harassing me after I told them that I didn't want to receive any communications or correspondence, sending me false and deceptive statements with my name and address, sending me correspondence with harassment and accusing words of "Our representatives are trained to offer assistance regarding this obligation" also stating "For payment arrangements or account inquiries, please call Capital Management Services, LP (877)218-9024, also stating "Should you wish to discuss the manner in which your account has been handled, please call..." I do not have an account with Capital Management Services, LP nor did I sign any contract or agreement with Capital Management. I've never had not one contact or communication with this company a day in my life and they just randomly send me a letter accusing me of an alleged debt. This company is conducting deceptive and bad business practices by not providing me with any verifiable proof of the alleged debt and continues to cause me harm by harassment, coercing, misleading and deceiving me into paying them money for something I don't owe. They are stressing me and my family, causing me emotional and mental distress damages and defaming my character.

  Business response

  12/29/2022

  December 29, 2022 Better Business Bureau 100 Bryant Woods South Amherst, NY 14228 Attn:    ******, Complaint Handler Re:       ******** **   **** ******* ******** Dear ******: Capital Management Services (“CMS”) is in receipt of your recent correspondence regarding ******** *.  It is our understanding that Ms. *. claims that she has no contract with CMS, that she is being harassed and that CMS has failed to provide information demonstrating that the debt it is attempting to collect is hers.  Ms. *. believes she is entitled to monetary compensation for what she believes to be violations of the FDCPA, including having her contact information without her permission. On October 29, 2022, an account (ending in 2645) was placed in our office by our client, ********, ****, with the name ******** *.  On October 31, 2022, pursuant to Federal law, our office sent Ms. *. a letter, advising her of her right to request validation of the debt.  On November 11, 2022, our office received a complaint from Ms. *. via the CFPB, to which she attached a copy of her November 8, 2022 letter to our office requesting verification of debt.  On November 17, 2022, our office received information from ******** to validate Ms. *.’s obligation regarding the account in question.  This material was forwarded to Ms. *. that same day.  Therefore, CMS denies that it failed to provide verification of debt. Ms. *. states that she has received “false and deceptive statements” from our office.  Please be advised that the above-referenced dunning notice is the sole correspondence our office has sent Ms. *. attempting to collect the debt.  All other communications were made in direct response to Ms. *.’s own inquiries (responses to her previous CFPB complaints against CMS and ******** and to her request for verification of debt).  Please be further advised that a collection agency does not need permission from a consumer prior to being provided with personal information that will assist with collecting on a debt.  CMS denies it has violated the FDCPA, nor has it engaged in any behavior that would reach the level of harassment. For that reason, we will not be responding to Ms. *.’s demand for monetary compensation. Upon receipt of Ms. *.’s second CFPB (received in our office on 12/19/22) complaint, our office coded Ms. *.’s account as cease and desist. Ms. *. will receive no further contact regarding this placement of her account in our office; however, it is possible that Ms. *.’s account will be placed with our office in the future. I trust this response will satisfy your request.  Should you have any further questions, please do not hesitate to contact me at the number referenced above. Sincerely, Cory R. M******* General Counsel  

  Customer response

  01/14/2023

  Better Business Bureau:  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Regards,  ******** *****  Communication with the consumer from a debt collector generally needs the express permission of a court of competent jurisdiction. CMS did not have permission from the court nor did they provide me with proof of one before contacting me. CMS also didn’t provide me with the letter of sale or assignment showing proof they have the right to have my personal information.  

  Business response

  01/18/2023

  It appears that Ms. * is mistaken regarding the law.  A debt collector does not need express permission of a court of competent jurisdiction prior to communication.  The FDCPA spells out how a debt collector may contact a consumer in regards to a debt.  Our company followed all rules as set forth by the FDCPA.  There is no section of the FDCPA that also requires a debt collector to provide a consumer with a letter of sale or assignment showing proof that they have the right to a consumer's personal information.  

• Initial Complaint

  11/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This debt collector has called my work and myself leaving messages threatening an arrest if a debt is not paid. The debt referenced was paid and I have bank statements to prove that. They claim that my statements are not enough proof. They have threatened court action, arrest, to contact my family and work. When calling my work, they left a message with personal information with my supervisor. When I call to speak to someone they claim that they are not required to send me any proof of a debt owed and expect me to pay them anyway. I have called and let them know that if they contact my work, myself or anyone associated with me again, I will take legal action against them.

  Business response

  11/22/2022

  November 22, 2022
  
  Better Business Bureau
  100 Bryant Woods
  South Amherst, NY 14228
  
  Attn:    ******, Complaint Handler
  
  Re:       ****** **
    File Number: ********
  
  Dear *******
  
  Capital Management Services, LP (“CMS”) is in receipt of your recent correspondence regarding ****** *. It is our understanding that *** ** has received collection calls regarding an unspecified debt, and that she has been threatened with arrest and court action, and has had personal information provided to her employer.   *** ** believes the calls were made by CMS. 
  
  Upon investigation of this complaint, it is our belief that *** ** has filed a complaint regarding the wrong company.  Capital Management Services, LP is a Delaware Limited Partnership with its principal place of business in Buffalo, NY.  We were unable to locate any active matter in our office under the name ****** *., nor were we able to locate her phone number or address in our system.  While we are aware of several other companies with names similar to Capital Management Services, LP, CMS does not sue, nor does it engage in or condone the type of collection activity described in *** **’s complaint.  Further, CMS always provides written notification of any account in its office.  While we understand *** **’s frustration at the calls she states she has received, they were not made by Capital Management Services, LP.
  
  Should *** ** have any further concerns or questions regarding Capital Management Services, LP, please have her contact our Compliance Department at [email protected]. 
  
  I trust this response will satisfy your request.  Should you have any further questions, please do not hesitate to contact me at the email address referenced above.
  
  Sincerely,
  
  
  Cory R. M*******
  General Counsel 

• Initial Complaint

  10/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I currently do not have ANY outstanding debt that is in collection. Theses people have been calling me 4 to 5 times a day for the last 3 months. I have gotten no response as to why they’re calling. I have tried call blocking but they just change the phone number the next time they call. I would like to turn them over to the fcc or ftc for harassment.

  Business response

  10/11/2022

  Capital Management Services, LP (“CMS”) is in receipt of your recent correspondence regarding ******* B. It is our understanding that Ms. B. states that she has been receiving four or more calls to her number from our office per day and that her efforts to find the reason for the calls have gone unnoticed.  Ms. B. would like no further calls.Upon investigation of this complaint, it is our belief that Ms. B. has filed a complaint regarding the wrong company.  Capital Management Services, LP is a Delaware Limited Partnership with its principal place of business in Buffalo, NY.  We were unable to locate any active matter in our office under the name ******* B, nor were we able to locate her number in our system.  Further, we ran a call report for both inbound and outbound calls from/to the number in Ms. B.’s complaints and were shown that we neither made any calls to, nor received any calls from, the number in Ms. B.’s complaint.  Finally, our system would not allow for a single phone number to be dialed the number of times Ms. B. claims she is being called each day.  Ms. B. does not state in her complaint what number(s) she is receiving calls from, nor why she believes them to be from Capital Management Services, LP.  Nonetheless, we have taken the precaution of adding Ms. B.’s number to our Do Not Call list.  While we understand Ms. B.’s frustration at the calls she states she has received, we are confident that they were not made by Capital Management Services, LP.Should Ms. B. have any further concerns or questions regarding Capital Management Services, LP, please have her contact our Compliance Department at *************************************.  I trust this response will satisfy your request.  Should you have any further questions, please do not hesitate to contact me at the email address referenced above.Sincerely,Cory R M******* Cory R. M*******General Counsel 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩