22 Customer Reviews
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Review from Br S
1 star07/09/2024
Biggest *** energy supplier I've ever dealt with. Jacked up my electric rate without any notice. Then falsified their documents with **** after I reported them for failing to notify me of the renewal. My June bill was $391.73 and then July was $512.42. 3/4 of those bills are New Wave Energy LLC. They're charging a variable rate higher than every other electric supplier. I've never paid a $400 energy bill, but a $500 one? ***! The KWh rate went from to $0.047, to $0.11071, to finally $0.1599 for TWO BILL CYCLES! There's absolutely no way it's okay to charge customers a $0.1599 rate, but New Wave Energy LLC will scam their way into your bill. If you can avoid it - Do Not Apply to New Wave Energy! They're running a shady business and take advantage of the customer. Call center number is always down and they fail to notify their customers of any changes.Review from Connor Q
5 stars05/24/2024
New Wave has been an incredible company to work with. Can not think of any complaints and I have already referred multiple friends that have also had a great experience.Review from Angel C
1 star03/04/2024
No star if I could. The sales person is dishonest. Did not offer the actual rate but lying their rate is cheaper than my current electric company. When I received the third bills the price almost tripled. Went from $.040 to now $.16 pkw. The sales people would come to my store and called me many times to get me to sign up but did not come straight forward with the rate being low only for two months and thereafter the rate skyrocketed. When I call him he claims he told me. Which if he did I would have reconsider or even sign a contract with lower rate. He did not mentioned variable rates. If I knew i would NEVER sign up. He just give me an ***** to sign. When I tried reaching out to him he never returned my phone calls or emails. This company is scamming people. Beware!!!! Please investigate them. My electric bills went from 290 to 611 this month. Don’t transfer to them!!! Will save you time and money!!!Review from Art R
1 star10/25/2023
I signed up for a 36 month fixed rate of $0.50 per ccf of natural gas. When my contract expired they switched my rate to a variable rate of $1.407 per ccf. Switching to a variable rate is totally within the contract terms. But they tell me they sent 2 letters informing me that my rate was due to expire, which I never received. The problem is there is no accountability on their part to provide you how they determined that rate. The Utility delivering the gas doesn't care or have any way of knowing, and the PUCO doesn't care because New Wave is not a regulated company. So basically your bill is subject to no authority other than New Wave's own personal greed. Raising the rate almost 300% is not only ridiculous, but is much much higher than the regulated utility's variable rate. So I would advise you to beware of the wolves claiming to be above board.
New Wave Energy LLC Response
11/28/2023
Good morning, New Wave sent a letter to this customer on 7/5/2023 for his contract expiring in September 2023. I understand this frustrating, if this customer wishes to call me ###-###-####. Brett Z****** Customer Support ManagerReview from Jim H
5 stars10/02/2023
Has saved me money compared to utility company for years.Review from Jarred V
1 star08/07/2023
This company is a complete scam. They claim to have you in a "fixed" rate...and we have that option checked off on the contract. Then they hit you with SEVERAL HUNDRED in fees each month. It's crippling to a business. This place needs investigated and shut down. Clearly the majority of the ppl took valuable time out of their day to come here and write reviews claiming their frustration with this company. A D- rating should tell you all you need to know.Review from Bob J
5 stars03/07/2023
New Wave helped me switch from my previous supplier, who was charging me 3x as much as I am used to paying. They moved me into a fixed rate with price protection. Apparently electric and gas markets skyrocketed last year causing the spikes. They took the time to explain that to me. Jessica was great to work with. Highly recommendReview from Melvin H
1 star03/05/2023
Out of contract after 3 years service. 1rst month charged at more 2 time the going rate for gas., $85.00 instead of $41.00 for variable rate I could with ********.Review from Justin A
5 stars02/03/2023
New wave energy saved us a ton of money on our energy costs. They have always been easy to work with and very transparent with any charges or information on our bills. We spoke with a lady named Emily and she was very professional and pleasant we would highly recommend looking into their services for anyone in need!Review from David S.
1 star09/09/2022
Steer clear of these scammers! I signed up for a 3 year contract at $.074 kwh. Now a year later I am being charged $.073 kwh in charges not listed in my contract. In other words my bill has doubled. I was told it was due to " supply chain" issues! I never realized electric was shipped in on planes, trains, and automobiles! What a lie, they just want to r*** the middle class as usual so they have record profits for the elite. Stay away from this company, PLEASE!! *** charge $68.34 RPS charge $8.76 Then the best $49.33 Billing adjustment. LIES LIES LIES
Customer Review Rating
1.73/5stars
Average of 22 Customer Reviews
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