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Complaint Details
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Initial Complaint
09/13/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I hired this company to install 4 glass block windows. One guy showed up to remove old windows and install the new ones. He did not put enough mortar inside and out. The windows all are not sealed and there is gaps. He was suppose to come back to finish and stiffed. After calling a few times he returned and still didn't finish. I have water damage in my basement now and when I complained they agreed ro come out and fix it the right way. Well 2 appts set and they cancel. I want my money back or at least half of it and they refused. Sitting here waiting yet another week and collecting more water damage in the meantime! Don't hire these people!Business response
09/29/2022
we ran into mutable issues with this job first being weather. we did run out of materials on the install so the job was not finished. on 9-15-22 we fixed the job and on 9-19-22 we sent out a check for $350 for the damaged floors. we did not require a receipt and made the check out to the home owner.Customer response
10/01/2022
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ********* *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.