ComplaintsforSheridan Drive Medical Group
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Complaint Details
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Initial Complaint
06/14/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a mattress top from ***** ******* via phone. Turned out that my doctor gave me a script for one similar, so I called to return my purchase. On April 5th, I was told over the phone that they would email me a return label and that I would receive my refund to my bank as soon as the mattress was received. I have been calling, however they keep telling me that my refund is coming. Once it was that the 'warehouse staff had to input it into the computer,' even though this was on May 24th, Every time I've called or emailed since, I get 'give us your number and we'll call you back.' I live on a fixed income and would like to have my money refunded. They acknowledged that they did indeed receive the mattress.Business response
06/21/2023
Hello, This complaint is for a different business. Sheridan ******* Group is a Primary Care ******* Practice in Tonawanda, NY. We do not sell the equipment this customer is referring to. I believe this person has complained about Sheridan Surgical Supply, which is located on the same road. Can you please remove this complaint from our profile? Please reach out with any questions at all. Thank you, Molly R************* Practice Manager Sheridan ******* Group ************************** ************* **** ***
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.