ComplaintsforWest Herr Chevrolet of Williamsville
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Complaint Details
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Initial Complaint
08/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my 2019 ******* to west herr chevy to get serviced for a check engine light and oil change. I was called 2 days later and was told that I needed a new engine on a 2019 with only about 65,000 miles. I asked what was the issue they processed to tell me that due to the engine consuming oil build up it damaged the engine. I informed the representative about my extended warranty and she said the warranty can't be used towards this type of damage due to the engine was being neglected. I explained to her the engine wasn't being neglected and the oil was being changed about every 3 months. She then proceeded to say that the warranty will need recipes to be supported. I explained to her I don't have recipes because I never thought I'd need them. Plus nowhere in the warranty contract does it require recipes for the warranty to be used. This is completely unfair treatment and I shouldn't have to go this route they should be fair and accept the fact that I have a warranty on this engine.Business response
08/07/2024
The General Manager spoke with Mrs. **********. The motor is blown due to lack of maintenance. Has not reported an oil change since 11/30/2022 at 51,705 miles. Vehicle now has 66,902 miles. Customer states brother was changing the oil in the driveway. Customer is coming into the dealership on Saturday so we can review the option of trading her out of the vehicle.Customer response
09/04/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although, I was hoping to avoid taking out a new loan and the warranty did not transfer; the business did resolve the situation to my satisfaction as I now have reliable transportation. Regards, ***** **********Initial Complaint
12/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My 2019 ********* 2.7L was in for service and inspection. I informed the service team of truck "jerking" quite a bit upon accelerating, engine light coming on quite a bit, reduced power, RPM gage acting strange when driving and quite a few other warning lights activating for no known reason. After their supposed checking out, a hood latch is all they found faulty, $418 later. I since had the problem continue and took to ***** ********** who found the problem quickly-faulty wiring due to harness chafing, and per ** issued CSP ********** noting problems with chafing on some 2019 2.7L models. West Herr Williamsville either blew this off or just not up to standard on problems as these. I'M sure I didn't need a hood latch but one of "codes" indicated such. VERY DISSAPPOINTED!!!!!!Business response
02/02/2023
We have reached out to Mr. **** regarding his concerns and discussed the CSP Notice process. In the spirit of customer satisfaction, we did refund him from the repair done on his vehicle in July. Lines of communication are open, and we will remain in contact with Mr. **** and assist with his automotive needs as needed, service or the purchase of another vehicle.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.