Business ProfileforT-Mark Plumbing. Heating, Cooling & Electric

Logan B did a great job replacing a faulty overflow valve that was on my New Hot Water Tank that T-Mark installed in July 2022. She was pleasant and listened to me and it only took her a 1/2 an hour. 2 techs had already been to my home the previous day. I'm not sure exactly why Tech 1 sent Tech 2 wihtout testing anything. All I did was inform the tech that I had high water pressure and therefore, I had a PRV installed in 2018, when I bought the home to protect my home & appliances. The water pressure tested at the proper rate when I checked it, meaning the PRV was working properly. Since I didn't get the valve replaced until day 2, day 1 was a waste of time, and management kindly waived my service fee, The part itself was covered under warranty. The part could have easily been replaced by Tech 1. I was not happy that they were trying to install parts that were not necessary, before just replacing the leaky valve. There was no evidence that my PRV was faulty or that I needed an expansion tank at that point. You can inform me if replacing the faulty valve didn't work, then we may need to address another part, but who is spending money on additional parts until it's proven needed, especially given what I already had installed was fairly new? Thank you for replacing the leaky valve; I have not seen a drop of water since, and that was 10 days ago. The 5 stars are for Logan, I would give 4 stars for the overalll experience with the company.