Business ProfileforTwenty6 Productions

I purchased two concert tickets and parking for the event. Concert canelled due to covid. I could not attend the rescheduled date and asked for a refund. They sent me all over the place. Stopped responding to me. Sent me back and forth between the event and production company. I just want my money back. **** ** *** ***** used twenty6 productions. Then changed production companies. **** ** *** ***** sent me to twenty6 productions for refund and Twenty6 Productions sent me back to **** ** *** *****. If you could get me my refund for my two tickets that would be greatly appreciated. Hi ********, I've attached pictures of the email from the company(I did email them earlier but never heard back) And also pictures of the two tickets. It says Order# ************** on the ticket. I appreciate your help in resolving this matter for me. Thank you and talk soon! -******* ----------------------------------------- From: "Jennifer B******* To: ***************************** Cc: Sent: Tuesday August 2 2022 6:07:27PM Subject: Re: Tickets from lasts years cancelled event Hello *******, I'm so sorry you're having to deal with this headache, especially for a year later. Do you remember who you spoke to at Twenty6 Productions? Also if you have it handy can you forward us your ticket confirmation email or send the confirmation number please. We will contract Twenty6 as they were the ticket brokers for the event - like a ************, just on a much smaller scale - and they were responsible for the automatic refunds. We had nothing to personally do with the ticketing or handling of the refunds. Again we apologize for Twenty6 giving you the runaround. As our event is in a few short days you might not hear back from us for a bit but trust we will follow up on this issue. Thank you for your patience. On Tue, Aug 2, 2022 at 4:30 PM wrote: Hi ********, I did reach out to Twenty6Productions twice and both times I was referred back to you guys for a refund. We are not able to attend this years event and would like to be refunded for the two tickets purchased for last years event. Please let me know what information you need from me to make this happen. Thank you and talk soon. -******* ----------------------------------------- From: "******** *******" To: ***************************** Cc: Sent: Thursday July 7 2022 1:27:18PM Subject: Re: Tickets from lasts years cancelled event Hello, This year we are using a different ticket platform, so unfortunately we will not be able to accept last year's tickets. Any tickets and/or RV parking passes from last year can be refunded through Twenty6 Productions. You can email them at ***************************** or call ***** ********. We are sorry for any inconvenience this may cause you. New tickets for **** ** *** ***** can be purchased on our website, **********************, or no-fee tickets can be picked up at the ******* ********, the ******* ******* or the Valley in Holland, NY. Hope to see you on August 6th! **** ** *** ***** team On Tue, Jul 5, 2022 at 4:26 PM wrote: Hi I have tickets from last years event that was cancelled. Can I show up with my tickets from last year or do I need new issued ones? If so how do I go about that. Thank you!! sent this email July 5th, 16th, and 27th with no reply Hi, I purchased tickets for last years event and unfortunately am not able to attend this years event. How do I go about getting a refund for my tickets? Thank you and talk soon!! ********(***** daughter)