Business ProfileforUrban Air Trampoline Park

Dear Sir/Madam, I am writing to file a formal complaint against Urban Air for unfair business practices and misleading contract terms. On 10/01/2013,I signed up for a membership with Urban Air, believing it to be a short-term commitment. However, I was shocked to discover that I had inadvertently entered into a one-year contract without being properly informed of the terms and conditions. Urban Air failed to provide me with a clear, transparent contract and did not adequately explain the membership details during the sign-up process. The lack of transparency and the absence of a detailed contract make it impossible for me to understand the terms of the agreement I entered into. I have tried to communicate with Urban Air regarding my desire to cancel the membership, but I have been met with resistance and lack of cooperation. I have also been unable to locate the contract terms or documentation that would explain my rights and responsibilities as a member. I believe that this is a clear violation of consumer rights, and I kindly request the Better Business Bureau’s assistance in addressing this matter. I am seeking the following resolutions: 1. The cancellation of my membership without incurring any additional charges or penalties. 2. An investigation into Urban Air’s business practices to ensure that they provide clear and transparent contracts to all their customers. 3. Improved customer service to ensure that future customers are informed about contract terms before signing up. I appreciate your prompt attention to this matter and hope for a fair resolution. I believe that my case highlights the importance of protecting consumers from deceptive business practices. Thank you for your assistance in addressing this issue. Sincerely, *** ****