ComplaintsforB&W Property Maintenance
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Complaint Details
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Initial Complaint
02/26/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I was charged for a $100.00 fee for permit ? driveway. Called Town hall & code dpt for West Seneca and was told it was non existant (no such permit was needed) Permit ?? was for $25.00 per vehcile. Paid by company. First plow was unsatisfactory. 4 feet of 3 ft deep snow left unplowed behind my car. When I complaind his helper said it was only 1st had each one come to see. I told him it was unacceptable because I am a disabled Sr and needed access for emergency vehicles. I paid him 200.00 tatal & want my money back.Business response
03/11/2024
BBB spoke to the business owner and the following was relayed: We plowed. We literally left a 4 inch wide strip of snow behind her car- we plowed as much as we possibly could. She came out at 2am and starting screaming and yelling at my guys. So I went over there myself to take care of her. We physically could not get any closer to her bumper without literally hitting her bumper with our plow. She was cleared. Also, I charge $350 for the season. She paid only $200. She 100% got the services that she paid for. No refund is coming. Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.