Complaints
This profile includes complaints for Dunn Tire's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 26 total complaints in the last 3 years.
- 13 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I brought my 2024 ****** ********* to swap out my snow tires and for an inspection. I brought the car to the Camillus Dunn Tire #9512 at around 3:30 for my 4 pm appointment. Once I was checked in , one of your associates checked me in and then went outside to look at my car...at which time no issues were noticed. At 4:42 I received a text that the car would not pass inspection because of a cracked windshield and ripped windshield washers. Obviously I was shocked as I had not seen a crack in the windshield while driving or any time, now did the associate who first checked my car during check in. I came back to check out my car and there was a huge, long crack across the bottom of the windshield, so big that there would have been no way to not have seen it. One of your associates , Nicholas B*******, agreed that it was a huge crack and very noticeable. When I questioned why the first gentleman didn't notice, he did not respond and walked away ,so I too left. I am requesting that this be looked in to via cameras, or whatever you can because I do not believe it was cracked when I brought it in . It was also stated that it would have failed anyways because one of the wiper blades was shredded , and they clearly were not . Please reply ASAP to let me know how this will be handled. Thank you. ***** ****
Business Response
Date: 04/24/2025
We would be happy to look into this situation in further detail and will have the Syracuse Area Manager contact you directly, no later than Monday 4/28. Unfortunately we will no longer be able to access camera footage at this time but will investigate and do what we can to resolve concerns. If you have any further questions or concerns prior to being contacted, please feel free to email our Director of Operations at ************************Initial Complaint
Date:01/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a follow-up from the first BBB complaint I filed against Dunn Tire at Main and Transit rd. In Clarence, NY. I purchased two new front tires from Mike G***, the store manager. I have had nothing but problems and avoidance since my first BBB complaint closed a couple months ago. Mike did apologize, acknowledge they did damage my car by mistake. BUT the solution he offered was installing 2 new back tires at no cost. OR paying a dealership to fix the damages on my car. I don't understand how that will make my horrible experience at Dunn Tire better? If he was sincere, he shouldn't have made me choose. Nonetheless I have contacted Mike over 20 TIMES since OCTOBER 2024 to try to get my car fixed. When calling the store they say he is not available, or most commonly I get a voicemail with the greeting saying a different business name? Mike finally messaged me back mid December 2024 saying he was sick. I gave it time because of the holidays in December also. But no contact since. I am so upset. I have never tried so hard to fix something that I didn't cause. I don't know what to do. The district manager said I have to speak with Mike G***, but he won't reply. Should I get a lawyer? I have attached pictures of the damage and also some screenshots of some of the messages between Mike and I. Please help!!Business Response
Date: 02/18/2025
We have made multiple attempts to resolve the customer's concerns in house with no resolution. Our Director of Operations has talked to the customer as has the Store Manager. At this point due to the back and forth and the extent of the customer's request for repairs, we have submitted this as a claim to our internal claims team (Incident # **********) and they will work with the customer from here. The Claims team will contact the customer directly.
Initial Complaint
Date:01/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid Dunn Tire $1,228.00 for 4 tires on 12/17/2024, and I was due a refund of $186.63. As of 01-14-2025, when I call them, I just keep getting a runaround. They tell me that they have to credit my credit card, but they never do.Business Response
Date: 01/20/2025
Mr. ***** is owed a refund in the amount of $186.63. There was a lack of communication with our staff as to who this was being handled by, we have since cleared that up and the Store manager, Andy L****, is handling this now. We are sorry for the inconvenience and expressed that to Mr *****. On 1/11/25 around noon Andy did issue a credit to Mr *****' credit card on Invoice # ******. I understand his frustration but we need Mr ***** to stay in contact with us so we can assure this went through for him. We may need his assistance in contacting the credit company to confirm that it has, or has not gone through. The Regional Manager , Thom N***** has also contacted Mr ***** and left him his contact information.Business Response
Date: 02/14/2025
We have discovered a flaw in the ability to refund a portion of a payment made on ******, it is only a 100% refund or not at all. We are sorry for the inconvenience this has caused. I am including the approved check request for the check that will be mailed directly to Mr. *****. I was asked to expedite this information to you.Initial Complaint
Date:12/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/11/24 I went to Dunn Tire for tire rotation and inspection. They claimed that my truck that I have had for 5 yrs failed inspection for brakes and aftermarket window tint. They said that it needed brakes all the way around. The Rear brakes were replaced last year, and the only requirements that NYS has for disc brake pads are that they are not broken, not down to the sensors or metal to metal. This was clearly a money grab by the people at this facility. Last time I was at this facility they lost my wheel lock key. I was told that they would reimburse me for the lost wheel lock key which they did not do.Business Response
Date: 01/13/2025
The brakes on the ********* due to condition of the rotors. The rust extends from the edges and go directly into the path of the brake pads friction zone. In the rusted area it is visible that there at pieces of the face of the rotor missing and broken off which will impede braking ability and be a safety concern. Cite section 79.21, pages 37 and 38 of New York state inspection regulation manual. The truck also failed for the aftermarket tint installed on the vehicle at the time of inspection. Window tint must meet regulations in section 79.21, pages 45 and 46 of New York state inspection regulation manual. The tint was well below the threshold dictated in those pages. We have made three attempts to reach out to the customer and have not been successful in talking to them.Initial Complaint
Date:12/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I respect dunn tire for their tires. I have had multiple issues with in the last year and continued on 12/4/24. Everytime I come in to dunn tire for work and my regular mechanic isn't there problems happen. First was tires put on backwards, replaced rear end parts that didn't need replacing which dealership got involved and still not settled, sway bar arms put on backwards, battery installation not done right currently 12/4/24 i come in just for oil change it took 2hours 45mins. The mechanic takes it upon himself to go though my car telling me my rear wiper is ripped which is BS I don't use it during winter cause if freezes plus I had it replaced by dealer not to long ago. Then tells me my rear end needs work when dunn tire already did my rear end work including alignment b4 end of summer. Then tells me censors are bad. I brought my car in w no lights on my dash nothing. My car was inspected by another shop nothing was wrong Everything was tightness issues. If anything is wrong with my vehicle Dunn tire will fix everything for free. Cause there was nothing wrong w my vehicle at all just oil change. Dunn tire did my rear end parts everything better be warrantied. Dunn tire already cost 700 for replacing of part already which the dealership (East Aurora **** **** **** *******) know about but still has not been settled which I'm pissed about .this all happen when my regular mechanic isn't in. This happened at the McKinley parkway shop. Something always goes wrong there. I know for a fact nothing was wrong with my vehicle b4 I went to dunn tire 12/4/24 just for oil change. I'm pissedBusiness Response
Date: 12/10/2024
Hello,
I called ****** and requested to speak over the phone. At this point he is only communicating through text, and it's a little hard to understand what he is looking for. It also sounds like one of the issues that he has, happened over a year ago, and we thought the issue had been resolved. I would like to speak to him over the phone to better understand his complaint.
Initial Complaint
Date:11/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Went in for too tires said car needed an alignment when the vehicle just had an alignment performed. Didn’t put away spare tire or lube tire chain went back twice did this and even the wheel fell off causing damage to the wheel bearing lug studs and lug nuts 5 per axle on the drivers front wheel came off wasn’t torqued tightened properly. Shop denied it didn’t wanna do anything but put a used wheel and aftermarket lug nuts on vehicle causing over 2700$ in damages and timeBusiness Response
Date: 11/18/2024
Hello, I reached out to the customer via phone, it did not prompt me to leave a message, maybe there is no voicemail set up? I also emailed the customer.Initial Complaint
Date:11/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered and paid for a set of tires on 10-10-24 and was told 10-15 days for them to arrive. Tires didn't arrive and called to cancel on 11/4/24. now business will not provide a confirmation that they were canceled and will not answer the phone when I call to confirm that they are canceled and the charge will be reversedBusiness Response
Date: 11/07/2024
The tires had to be ordered directly from ********, and when they were ordered we were quoted 10-14 business days to get them in. They still have not been delivered and we have been unable to attain tracking information. It generally is very hard to get tracking information from the tire makers on direct orders like these. The store stated that they have been in contact with the customer about it. We are unable to cancel the tire order, but the customer would not be obligated to the tires in any way once they arrive. The store manager states the a refund was processed through our point of sale system yesterday, so that should be back on his card in accordance with the card's standards for refunds.Initial Complaint
Date:11/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is the fourth time we have had our 2012 ****** in for service at Dunn Tire, Walden Ave. Lancaster, NY. Aug. 9, 2022 for vehicle inspection. July 27, 2023 for oil change Aug. 10, 2023 for vehicle inspection Aug. 14, 2024 for set of four tires Following the 2022 inspection. On driving away, the Service Engine – Tracking -- and 4 Wheel Drive -- dash board warning lights all came on. Returning to Dunn Tire we were told there would be a $130.00 charge to diagnose the problem. A free check at **** **** showed a Mass Air Flow Sensor problem. A $150.00 part. On checking under the hood, I found a disconnected vacuum hose. Reconnecting the hose and resetting the computer corrected the problem. After each subsequent visit to Dunn Tire, the same set of warning lights illuminated. The same hose was found disconnected. It is preposterous to assume that reconnecting this hose was overlooked by the mechanic, each time. Also, why would it be disconnected for an oil change and certainly not to replace tires. It appears that a fraudulent act has occurred here, four times. This appears to be a systemic problem that needs to be stopped.Business Response
Date: 11/06/2024
Hello, I reached out to the customer today and left a message to call me back.Initial Complaint
Date:10/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have now made two trips to Dunn Tire on McKinley Parkway in Blasdell NY and still have no tires. An appointment was made online and tires ordered at that point. I showed up at the appointment time and the store employees did not have it recorded. It was in the new scheduling system that they were not incorporating. They had no time to take me. They made a special appointment for 7:30 the next morning. I woke up to be there to find out that the tires were not on location. I have never seen such incompetence. Tried to sell me inferior tires. I took my vehicle and left. I will never recommend this company to anyone and will give it a suitable review on social media. Attached texts from main scheduling. Appointment was set up. Tires were ordered. Neither happened.Business Response
Date: 10/23/2024
The store manager called the customer later that day and spoke with the customer. The tires that the customer would like have been ordered and once they arrive at the store the store manager will call her and they will be installed at no cost to the customer.Customer Answer
Date: 10/29/2024
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The store manager, Ben, handled this in a very professional and polite manner. Complete satisfaction. Regards, ******** *********Initial Complaint
Date:10/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 4 new tires for my ****** ***** ****. I was quoted a price for tires, installment, wheel balance and alignment, the standard service. I accepted their quote and asked them to proceed with the service. When I came to pick the car I was informed that the wheel alignment could not be done because they don’t have the ****** software for my vehicle. I was charged the full amount of the quoted price and I paid. I then had to take my car to the dealership where the alignment was performed for a fee of $206.57. Since the standard of practice is to perform an alignment of the wheels when a new set is bought, since the price I was quoted and accepted implied the completion of the alignment, it therefore is the duty of Dunn Tire to reimburse me the amount paid for the alignment at the dealer.Business Response
Date: 10/23/2024
I spoke with the customer today and explained that the alignment is not part of the standard installation package for tires, that it is a separate service, and that there are vehicles that we are not able to check or set the alignment on. Customer explained that this wasn't explained to him, and felt that if we weren't able to do the alignment that should have been gone over with him prior to the tires being installed so he could decide if he still wanted to get the tires with us or have them done somewhere else that could do everything. Ultimately we did agree to reimburse the customer for the cost of the alignment at the dealer for the miscommunication and a check will be mailed to him at his home address.
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