ComplaintsforChicagoVPS

• Initial Complaint

  12/04/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I paid $9 for a *** VPS from ChicagoVPS on 11/23/2023, but when it was delivered to me it was a VPS in Buffalo, NY. This violated the rights of consumers, so I had long-term communication with the merchant and asked for a refund, but the merchant kept delaying the refund. I started communicating with the merchant from the first day. I have not used the products they provided, so I asked for a full refund. Order Number: ********** Invoice #******

  Customer response

  12/07/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Dear Sir/Ma'am, I trust this letter finds you well. My complaint reference number is ********. I am writing to inform you that I have received a refund from the merchant through a ****** dispute on December 5, 2023. Consequently, I kindly request the cancellation of the aforementioned complaint. I sincerely appreciate the assistance provided by the Better Business Bureau (BBB) throughout this process. Thank you for your attention to this matter. Sincerely, **** **** ******************

• Initial Complaint

  02/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My website - **************** - was hosted by ****** *******. A couple of years ago, when I tried to log into my ****** ******* account, there was a notice that they had partnered with ChicagoVPS.net, and there was a redirect. But when I tried to log in at ChicagoVPS.net, I received the prompt that I did not have an account there. I contacted the only address I could find for them - ******************** - but I did not receive an answer. I tried a few more times, and still no response. My automatic payments to Vortex Servers were still going through and my site was still up so, while I was concerned, it wasn't disastrous. About nine months ago, my site went down. With no response from the only contact email that I could find from ChicagoVPS.net, I posted on the company's ******** page. Within hours, I received a response from someone at ChicagoVPS, telling me not to worry, that my site would be back up and someone was working on establishing an account for me there. My site was back up shortly after that, but I never received anything regarding establishing my account. Without access to the back end, I couldn't update my forum software or do anything with the site that couldn't be done through the admin area of the forum software, but at least my site was still up. I wrote to ******************** a few more times, without a response. I posted on the company's ******** page again, this time with no reply. A few hours ago, my site went down again, and it is still down. My annual payment went through on January 25, 2023, and I don't know if they took my site down or if it's a technical problem. Since I don't have access to my account, I don't have access to tech support, so I'm in the dark. The desired resolution, on my part, is simply to have an account established at ChicagoVPS so that I can upgrade my software and access tech support. As it is, I have had no contact other than one ******** reply. I've had seniorsonly.club since 2015 and don't want to lose it.

  Customer response

  03/10/2023

  Since first filing my complaint, I have learned that ChicagoVPS.net was acquired by ************, but continues in operation as ChicagoVPS.net. I did receive a response from **** ********, Technical Operations Supervisor for ***************** He gave me the nameservers that I needed to get my site back on, as ChicagoVPS had discontinued the nameservers I was using. Probably due to his contact, I also heard from ChicagoVPS support, who did not provide a name, signing the contact as ChicagoVPS Team. However, although my site is back online, I still don't have access to my account for the purpose of upgrading software and so on. Without access to the database, I would be unable to move my site to another host. I have offered to sign up for a separate account even if it meant payingfor it on top of the annual payment that was made in January, and, onMarch 6, Sarah K, from ChicagoVPS, said my request was forwarded to theSenior admin. I have not heard anything since. That's where I am at this point. There is a response and some hope, but I'm. not there yet. *** ******** 

• Initial Complaint

  07/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I purchased services from ************** a company which provides virtual internet servers. The company was purchased by ChicagoVPS a number of years ago. At the beginning of June my services were unreachable because ChicagoVPS disabled the customer portal at **************. I then tried to reach out to the support team at ChicagoVPS and they were notified on Wednesday, June 22nd, 2022 (00:36) regarding losing access to my server and its information. I have even been billed for services that were not provided since the begging of June 2022. I have not received any assistance yet and todays date is July 14th 2022. I have had good working service since 2014 until May 2022. ChicagoVPS business has not notified ********** customers that they are discontinuing ********** services. I have attempted every method I am aware of to bring attention to my problem and have not received help from the company. I believe the BBB will be able to assist in helping me or at least making the public aware the business has legitimate valid complaints from customers. I have paid for services and continue to be billed but no services have been rendered. Please assist me Better Business Bureau? ******************************* This is a payment receipt for Invoice ****** sent on 29th June 2021 *****-512-******* - ********* (07/29/2021 - 07/28/2022) $14.00 USD Location: Los Angeles, CA Operating System: ****** 14.04 32-BIT Sub Total: $14.00 USD Credit: $14.00 USD Total: $0.00 USD Amount: $0.00 USD Transaction #: Total Paid: $0.00 USD Remaining Balance: $0.00 USD Status: Paid You may review your invoice history at any time by logging in to your client area. Note: This email will serve as an official receipt for this payment. Warm Regards, Copyright 2009-2014 © ********** Solutions™ http://www.**********.net July 2014 - *** **** ********** ***** the company behind market leader ChicagoVPS, has acquired ********** ***** ******* * ****** *** **** ********** * ********************

• Initial Complaint

  08/19/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On August 17, 2020 I received email confirmation of my cancellation of ******* ******* ****** service with this company that I had had for several years. They lost all of my data and had no backups. Eight months later (April 2021), purely by accident, I found in my ****** account that I was still being charged on a monthly basis after receiving confirmation of cancellation. I logged into my ChicagoVPS account and found that it did show cancelled, but I was still being charged $7 per month. I emailed once again and found that invoices I used to receive had stopped. No response was given and no refunds were given. On August 11th, I found that I was still being charged for this and submitted a ticket and was assured it would be taken care of. Today is August 19th and I still have not received any update or resolution. I am quite certain that on August 22nd, 2021 that I will be charged yet again. The administration console does not allow me to remove my ****** form of payment.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩