ComplaintsforDelaware River Solar, LLC

• Initial Complaint

  08/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Last July (2021) I received a mailer from Delaware River Solar saying that by signing up I'd save money on my electric bill. They now tell me I owe them $300, even though during that time I continued to pay my electric bill as usual. It's all buried deep within the fine print, and that's where my complain lies. They have deeply dishonest sales practices. Someone needs to be made aware of this. I now have to pay $300 for what? I can't see where a service was provided to me. I'd like them to cancel this because I didn't ever get anything out of this, so I shouldn't be paying them anything.

  Business response

  11/03/2022

  We deeply regret ************' experience with community solar.

   

  When ****************** became a Delaware River Solar subscriber, he was assigned to a community solar farm that utilized a two-bill process. This billing process, which has since been retired for a more streamlined one-bill process, was not sufficiently explained to ************' satisfaction at the time of his subscription.

   

  In order to rectify the issue experienced by ******************, DRS corresponded promptly with ****************** upon hearing from him and cancelled his subscription in April of 2022 per his request.

   

  Further, any outstanding balance that ****************** held with DRS as a result of his DRS subscription has been forgiven and eliminated.

   

  ***********************

  Delaware River Solar

• Initial Complaint

  07/27/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I would like to file a complaint regarding Delaware River Solar company. I get electric supply from NYSEG, having not received a bill for the services provided to me in since May, 2022, I have contacted NYSEG and they advised that the bill has not generated yet, because it appears that I have signed up with Delaware River Solar to receive their services. I have never signed with any solar company, nor do I plan to sign in the future. I have contacted Delaware River Solar to no avail, and it appears that Delaware River Solar has fraudulently obtained my personal information and used it to sign me up for their services. I have contacted NYSEG again on July 26, 2022, and thy confirmed that the bill has not generated because Delaware River Solar still has me as a customer.

  Business response

  11/03/2022

  We deeply regret ************************** experience.

   

  Contrary to information that ********************* appears to have received from NYSEG, ********************** is not now and never has been a subscriber to Delaware River Solar. Nor has ********************** ever been billed by Delaware River Solar.

   

  We have communicated this information to ********************** and we have corresponded with NYSEG on ************************** behalf in order to make clear to them that she is not a Delaware River Solar subscriber and have asked them to rectify ******************' NYSEG billing issues.

   

  ***********************

  Delaware River Solar

• Initial Complaint

  04/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They sent me a bill and I was never told that I would receive a bill from them.Hi **********,Thank you for once again choosing to use good, clean solar energy to power your home. A new invoice has been issued to your account. The balance of $25.47 is now due. We are excited to annouce the launch of our new customer portal. Our customer portal will allow you to see your account savings, environmental impacts, location of the solar farm your account is allocated to, as well as current and past invoices. Register here today! You will need your utility account number for the registration process which you can easily find on your attached invoice.AUTOMATIC PAYMENT CUSTOMERS: Payment will be drawn in 7 days from the payment method you have on file. No action is required.NON-AUTO PAY CUSTOMERS: Please click on the blue "View Invoice" button below to pay your invoice within 7 days of receiving this email. Once you are in our invoicing system follow the prompts to complete your payment.If you are unsure about your payment method please click on the blue "View Invoice" button below. This will take you into our invoicing system where you will be able to determine the status of your account.For any questions about your account or this invoice, please contact one of our DRS customer service representatives at ************** or *********************************** We sincerely appreciate the opportunity to have earned your business and look forward to many sunny days ahead.Kind regards,************** Customer Support Manager ************ **********************************

  Business response

  11/03/2022

  See below Delaware River Solars response to the complaint # ********:

   

  We deeply regret ******************** experience.

   

  When **************** became a Delaware River Solar subscriber, he was assigned to a community solar farm that utilized a two-bill process. This billing process, which has since been retired for a more streamlined one-bill process, was not sufficiently explain to ******************** satisfaction at the time of his subscription.

   

  In order to rectify the issue experienced by ****************, DRS corresponded promptly with **************** upon hearing from him and cancelled his subscription in April of 2022 per his request.

   

  Further, any outstanding balance that **************** held with DRS as a result of his DRS subscription has been forgiven and eliminated.

   

  ***********************

  Delaware River Solar

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩