ComplaintsforJRS Epoxy Flooring
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Complaint Details
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Initial Complaint
12/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company was paid to perform basement concrete leveling so that it could be finished using laminate vinyl plank. The quote obtained that stated the floor would be flat by performing entire basement grinding, crack repair, and the use of 10 bags of self leveler either ***** or *******. The business owner arrived on a Sunday to start the work. He worked until about 2pm and stated he would return the following day. He came the following day in the morning at about 8am and worked until 5pm. He performed grinding, and some very brief crack filling. He did not use any self leveling compound. He stated he was finished with the job. We had the flooring company come and give us an estimate and they stated we could not use the product we would like because the floors were not level. We called JRS epoxy and asked he come take another look which he did. He used 1/2 a bag of self leveler in a single 2x3 ft spot in the 900 sq ft basement. We asked if he could ensure that everything was level to allow for our installation of flooring. He stated that the flooring company would level as they install and said he would come up with ideas for us to get the concrete flat. He never returned a phone call. We have since texted and called several times with no response. The basement is still not flat, and the flooring we wanted to use can not be installed. We have since obtained 2 additional opinions who agreed with us and stated the floor was not flat and the LVP could not be installed until the concrete was flat and level. We hope to resolve this with the business directly by refunding our money since we are in the same exact position as if no work was performed.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.