ComplaintsforRelyon Property Maintenance
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
1. June 9, 2022: Email First quote for Repair re-trackable roof over roof 4000-5000 a. Stated would replace metal tracks b. Clean excess calk c. Damaged tracks need to be replaced with new seals d. Lubricant all the tracks and guide wheels 2. 7/13/22 a. New Quote from Re-Lyon Property Maintenance on 7/13/22 i. Get re-trackable pool roof working - remove caulk sealant ii. Replace gear racks with metal ones iii. Replace bottom weather strip iv. Replace Somfy push button switches v. Replace one motor vi. Liberate tracks vii. Adjust stops and closers viii. Clean and liberate roller guides ix. Adjust motors and tighten mounts b. Paid $3700 to start work 3. Aug 9th a. Jessie stated: needed to add a motor to the job as the “ I attached the updated invoice for the roof. I told Blair that I'm going to replace another motor on the first panel lakeside. No extra charge I thought we had it working fine but it works a time or two then it trips the breaker, so we are just going to replace it. The outstanding Balance is $3600, so my thought is to just ask for $3000 now and then once I replace that motor, we will ask for the remaining $600. If you want to ***** just use my wife's account” b. I Paid $3,000 4. The work stopped after that in August 2022, with the retractable roof not functional. He claimed he could no longer get on the roof due to weather and an injury. Over the winter the roof kept being blown open. He claimed he would fix it in the spring. 5. This summer (2023) Jessie came back and tried to get the retractable roof functional but it has never worked. He has stopped responding to emails and requests to get the system functional.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.