ComplaintsforVision Nissan of Canandaigua LLC
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Complaint Details
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Initial Complaint
07/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 7/16/2024 I leased a vehicle from this business. After the papers were signed I was told that the second set of keys for the vehicle did not come from the dealership in Webster where they got the car. They would get them and call me. On 7/22, I call the salesman and asked about the second key. I was told they still didn't have it and were ordering another one that should arrive in a couple of days. 7/26 I called the dealership twice, once in the morning & once in the afternoon. I had to leave a voicemail both times. With no response, I emailed the dealership with my problem. I received a call from their customer service late that day. When she tried to transfer the call to Sales, they had left for the day. She must have gotten in touch with my salesman because I received a message from him that he would call me the next day as soon as he got in the office. 7/27 I waited until 12:30 and phoned my salesman directly. No answer but shortly after received a text that he was finishing up with a customer and would call me. No return call and now it has been 2 weeks into this lease without a second key that MUST be turned in when the lease is up. I feel like they got their sale and they've moved on but this was part of the lease agreement.Customer response
08/09/2024
Better Business Bureau: The key has finally come in and will be picking it up tomorrow. Regards, ******* *******Initial Complaint
09/05/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
When I bought my car from Vision I was promised three free oil changes. I've recieved two. I called to set up my third and they told me they will not do it because they no longer are doing free oil changes. It was part of the reason I bought the car from them. Because they added three free oil changes into the agreement. Now they are not living up to their end and want me to pay over $70 or the third oil change.Business response
09/08/2023
After reviewing the complaint we would like to take care of the third free oil change. We are slowing going through some changes from the past ownership but still want to make our customers our top priority. Please reach out to myself at at [email protected] or ************ when you are ready for an oil change so I can relay the information to our service department to make sure the oil change is covered. Thanks you, ******* ********Initial Complaint
06/20/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 5/9/22 I Leased a 2022 ****** ********* This vehicle is nothing but a safety hazard, I've taken it back to the dealer 3 times now because the doors get stuck closed. these people are doing nothing to try and resolve this issue. I cant afford to not have a vehicle to get back and forth to work to. Vision Nissan informed me that they had no available loaner cars and I had to live with the truck with the doors that only sometimes open. I have videos of theses doors getting completely stuck. This in my eyes is completely unacceptable. This company should have to take this truck back
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.