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Find a Location

Precision Stone & Supply, Inc. has 1 locations, listed below.

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    Business ProfileforPrecision Stone & Supply, Inc.

    Stone

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    301 Route 52, Carmel, NY 10512-5713
    BBB File Opened:
    12/22/2022
    Years in Business:
    5
    Business Started:
    5/13/2019
    Business Incorporated:
    5/13/2019
    Type of Entity:
    Corporation

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/22/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I purchased paving stones on 10/3/22 from Precision Stone & Supply. My contractor was scheduled to pick them up due to weight and volume. Tried calling on 10/5/22 to let them know of the 10/6/22 early morning pick-up, but the phone just rang. I sent workers over on 10/6/22 and they were told the owner had been shut down due to unpaid rent, and the owner of the property was not releasing his material until his rent was collected. I continued calling Precision that week and received no answer, and by the weekend the number was disconnected. I went to the location and spoke with the workers of the property owner. They confirmed his shutdown due to unpaid rent. I was given the owner of Precision's name (******) and personal cell number to call him directly. I called, got no answer, and left him a voice mail explaining I'd paid for 7 pavers and tried picking them up unsuccessfully because of his shutdown, and his business phone was disconnected. I received no response, called again and his voice mail is now full so I texted stating if he could let me know when his business was handled so that I'd have a time frame on getting the pavers, being sympathetic to his issue. No response. Sent two more texts with the same message (after placing a call each time), and still no response. I went back to the location 2 weeks later and the property entrance was chained and locked. I returned again 2 weeks later (mid-November) and the gate is open. I walked in to back office of the property owners to find out the owner of Precision removed all his materials (stones, pavers, etc.) and was told they heard he'd moved to a nearby yard and gave me his whereabouts. Tried finding the yard, but he was nowhere to be found and still not answering calls or texts. I would like to receive the pavers because I ripped out my front yard and designed grass and flowers around these pavers. I am now left with dirt, mud, and space. If I cannot receive the pavers I want my full refund of $287.49.
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    Customer Reviews

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