ComplaintsforColdwell Banker Village Green Realty

• Initial Complaint

  01/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We turned to Aysa M****** to represent us when we needed to rent our our home for the first time. She was slow at getting material on the web, quickly suggested we lower or price (which we did on her advise), then noticed the lower price was not on the website weeks later. Eventually she presented us with a potential renter that she said was "young but really nice". She represented that she had been in conversation with this woman by saying and texting things to us like "***** says" "she's lovely". She passed on documents sent by the renter which were really impressive. The renter was ***** *****, high profile gamer who has millions in assets and was looking to return home from where she was living in Toronto. What was really happening was Aysa M****** was texting an unknown person who was claiming to be ***** *****. We were on tour when the house was rented. When the renter didn't show to meet Aysa at the assigned time she happily left the keys on the kitchen table for "*****". The man who actually showed up at our home and picked up the keys and moved in and established residence before we returned, ******, a convicted felon who was convicted of money laundering and drug trafficking, and was not on the lease and definitely not ***** *****. Aysa didn't know this because she never circled back to see if the keys had been picked up or to meet the new renter in person, not even once. Outcomes for this exchange include loosing 9,750 in rent, legal costs, and damages. We spoke to Village Green management directly. They told us that it was ultimately our decision and they held no responsibility. They offered us no help whatsoever. They did however cling tight to their already paid out commission. They also refused to contact their professional insurance coverage. We consider return of our commission for this rental a reasonable ask since they failed to do their duties and were not honest about their communication with the potential renter.

  Business response

  02/29/2024

  Good Afternoon, Fortunately we were able to get in touch with *** and we were able to resolve the issue to her satisfaction. 

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