Business ProfileforColeman Furniture

One of my clients highly recommended Coleman. I was very nervous to buy a couch online, but when I saw they carried a lot of common brands I figured Id give it a try. She told me about their free delivery, and that it could be returned if we didnt like it. We purchased it at the end of 2020 and it didnt get delivered til almost a year later. I understand it was Covid and things were different l, but besides your regular automated emails I didnt receive any kind of update on when Id be getting my couch. Again, everything was weird then so I delt with it. Fast forward about 3 years since delivery and my husband goes to put the power recliner down. We hear a very loud bang and the back of it drops. He flipped it over to look and we can seee the whole motor is off and a metal piece is bent. I messaged Coleman and they said sorry your manufacturer warranty from ****** is done. Call a local furniture repair person. She said she could help and find me one and send a number of one in **************** in ********. I asked her if they had any warrenty and she said yes, but you didnt purchase it. I go to look through purchasing something to see where I missed this and its a little thing that says add $99 warranty to your cart. Yes j understand I could of looked into the details of it then but it wasnt really advertised. I also didnt think a couch would break in 3 years after buying it and waiting a year for it and Id just be out luck. The customer service was so poor. A motor shouldnt break after 3 years (especially on the love seat we dont use often at all) and you just.l be out of luck. I bought a dishwasher 4 years ago from ****** and the motor went out and they came right out in fixed it. ****** learned I will NEVER buy from Coleman again. I will post this wherever I can to let people know because buying things online can be tricky so its good to know what youre getting into.

Hello ********, Thank you for taking the time to share your experience with us. We appreciate your feedback and understand your frustration regarding the delayed delivery and the issues with your power recliner, especially given the minimal usage. It's unfortunate that the issue arose after the manufacturer warranty period ended. We strive to offer additional warranty options, and we appreciate your feedback about making the warranty more prominently displayed during the purchasing process. We regret that our customer service did not explain that FSN, the network of furniture technicians, offers nationwide coverage and would be able to assist in your location too. We encourage you to give them a call so that the issue can be resolved. Please let us know if you have any further questions or concerns; our customer service team will be happy to assist you!