Business ProfileforFly Fair Travels LLC

I had purchased American airline ticket from Fly Fair Travel on June 24, 2024, and cancelled one round trip ticket to extent my travel time. I was instructed to cancelled that ticket and purchased another and you will get your refunded from the first ticket in 10 days from purchasing the new tickets. It never happened as of July 10, 2024. I had trusted them and no one is returning my calls and when I tried to reach out to them. I get some one to answer and then a hang up. Very poor customer service and Im so surprised American Airlines would do any business with this company. I had never been treated like this ever when purchasing tickets. My money is out of my account and I wanted my money back and Im going to called American Airlines and let them know what happened and see if they can help me. Part two, I had talked with American Airlines and I can filled a complaint with them and they had looked into my purchase and Americas Airline person look into her computer and had saw that Fly Fair Travel agent had put in the computer to cancelled that ticket has a no show person . Never had explained to me that you could apply online and get a replacement ticket with a penalty fee of *****. Nothing was never said to me about a penalty charge or a replacement ticket. Only thing was said you need to purchased a whole new ticket.