Business ProfileforSilhouette Stylez

Hello, Id like to file a complaint about this business. The owner is false advertising. The model is advertised as wearing a medium. ******* both have the same body type, so I purchased a medium. I purchased 2 items from this store in a medium based off the advertisement. The pants fit perfectly. The dress did not. Upon coming to the website, she offers 20% off on orders made within 15mins. (Pictured below). I spent almost $80 after tax & shipping. There is no indication at checkout stating that you have to buy ALL ITEMS at full price just to get an exchange or a return. I sent a message to her on Instagram on Friday 3/1 @12:21am, because I noticed she was posting more of her products. I didnt get a response. She finally responded in the message on instagram on Sunday 3/3 @1:31pm stating to send an email & allow 24-72hrs for a response. I emailed her on 3/1 asking if I could get some help with exchanging the dress for a bigger size. I even explained that I DO NOT want a refund. I actually want to wear the dress. She responded to my email saying I do not qualify for a refund/exchange because I purchased her items at a discount. I responded back stating that I would pay for the shipping BOTH WAYS just to get the proper size. Then asked if I am still being refused service. She has yet to respond to my emails. It is unfair that she gets to keep ALL customers money, and they are in able to use the product. May I have some help resolving this situation? She only allows a 1-2w timeframe or returns after the delivered date.