ComplaintsforVIP Petcare
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Complaint Details
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Initial Complaint
02/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Took my 11 year old dog shitzu to get heartworm medication they needed to to draw a blood sample which for some reason after half hour from watching 4 technicians trying to take a sample of blood they tried all his legs with needles , I stopped them I just couldnt have my dog tortured like that between these people hands , I wonder if they license and trained enough to conduct a business and deal with the life of our pets , because what I witnessed is really someone has no idea what they are doing** I just took my dog and left the place so angry , they almost killed my dog** He is limping since I brought him home.** Please stop the torture at this place and make sure they have employees who is licensed to deal with the live of our pets .** The technician name was Jess **Business response
02/28/2022
************,
Your feedback is important to us. No clinic is held without a fully-licensed veterinarian on site. We require a heartworm test is performed prior to dispensing heartworm preventatives for the safety of all canine patients. If a pet is heartworm positive and is administered heartworm preventative medications, it can worsen their condition. After a visual assessment of all four legs, your dog had no visible veins due to their weight. Two blood draw attempts were unsuccessful. At that time, you were referred to a full-service veterinarian where they would have the equipment to perform a jugular vein stick. You were not charged anything for the physical exam service your pet received.
Thank you,
****
Customer Service Manager
************
**************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.