ComplaintsforRMS

• Initial Complaint

  09/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Please cease and desist all communication attempts. I will validate the debt the supposed original creditor, and if the debt turns out to be valid, I will make arrangements with them.

  Business response

  09/11/2024

  Response to BBB Complaint – Cease and Desist Request for Pentagon Federal Credit Union Account #***********
  
  Dear Ms. **********,
  
  We are writing in response to your recent complaint requesting that all communication cease regarding your ******** ******* Credit Union account, original loan #***********, RMS file #*******. Please be advised that we have placed a formal cease and desist on this account as per your request, and you will no longer receive any calls from our office.
  
  It is important to note that you have already been in communication with our representative, Richard R******, regarding this account. On 8/30/2024, a payment of $11,398.52 was processed; however, we received notification that a stop payment was placed on this transaction. We have been attempting to reach you to recover this payment and to verify the status of the settlement agreement, which you entered into on 8/19/2024.
  
  To resolve this matter and address the payment discrepancy, we kindly request that you contact our Director of Operations, Thomas T********, at your earliest convenience. His direct line is 716-309-5824.
  
  As Chief Compliance Officer at Recovery Management Solutions, I acknowledge your request to cease all communication, and we have complied. However, please note that should the debt be validated with the original creditor, we will proceed accordingly based on the settlement agreement in place.
  
  We appreciate your prompt attention to this matter.
  
  Sincerely,  
  Tayrin T****  
  Chief Compliance Officer  
  Recovery Management Solutions  
  

  Customer response

  09/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** **********
  
  
  
  
  

• Initial Complaint

  03/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My mother says they have been calling her nonstop, this is harrasment. If you need to contact me please send information via mail or I'll take legal action.

  Business response

  04/01/2024

  Dear ****** ******** Thank you for bringing this matter to our attention. We take consumer complaints very seriously and strive to address them promptly and appropriately.Regarding your concern about calls to third parties, it's important to note that under the Fair Debt Collection Practices Act (FDCPA), debt collectors are indeed permitted to contact third parties for the sole purpose of obtaining location information about a consumer. This provision is outlined in Section 1692b of the FDCPA.However, we understand your frustration and want to assure you that we have taken immediate action to address your concerns. Your file has been flagged as a cease and desist, meaning that all collection activities, including calls to third parties, will cease until further notice.In the meantime, should you wish to discuss this matter further or require any additional information, please feel free to reach out to me, Tayrin T****, the Chief Compliance Officer, at ###-###-#### or via email at *****************************************. Your satisfaction is important to us, and we are committed to resolving this matter to your satisfaction.Thank you for your understanding and cooperation.Sincerely,Tayrin T****Chief Compliance OfficerRecovery Management Solutions LLC

• Initial Complaint

  03/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company continues to call my phone, and my wife's phones leaving a message to contact them. This has been going on for 3 weeks, and today they decided to call my employer. I do not wish to discuss, or be entrapped in any way on a phone call, with a company I do not know, nor made any transactions or contracts with. The fact This company has not sent any documents or paperwork to me by mail, and insist on trying speak on the phone instead,makes me feel uneasy, and fear there is some type of entrapment or deception they are trying to perform. I am not allowed to be contacted at work, and never stated otherwise. Telling my employer they are calling from RWS, is same as telling employer I owe a debt, which I'm not even positive that I do. Very aggressive and unprofessional tactics.

  Business response

  03/05/2024

  Dear Mr. **** *****,
  
  I hope this message finds you well. We appreciate your bringing your concerns to our attention through the Consumer Financial Protection Bureau (CFPB). We take these matters seriously and are committed to addressing your concerns promptly and in accordance with the law.

  We understand and respect your preference not to discuss matters over the phone. We apologize for any inconvenience caused by the repeated calls and messages. As per the Fair Debt Collection Practices Act (FDCPA), we acknowledge and uphold the regulations surrounding location information.  We would like to clarify that, in accordance with the FDCPA, we sent the initial dunning notice on February 5, 2024, to the address of **** **** *** *** *** **** ******* ** *****. We take utmost care to comply with the FDCPA requirements, including providing written communication regarding the debt.

  Effective today, March 5, 2024, we have notated your account to cease and desist all communication. We want to respect your preferences and ensure that you are comfortable with the communication methods employed by our team. If you would like to discuss or resolve this matter, we encourage you to contact me, Tayrin T****, the Chief Compliance Officer at RMS, directly. You can reach me at ************* I am committed to ensuring a swift and satisfactory resolution to address your concerns.

  Regarding the call to your employer, it's important to clarify that our company identifying ourselves as RMS does not imply that you owe a debt. We assure you that our intent is not to cause discomfort or disclose private matters, and we deeply regret any inconvenience caused.

  Please be assured that we are committed to resolving this matter to your satisfaction. We understand the importance of clear and respectful communication, and we appreciate your patience as we work to rectify the situation.

  If you have any additional details or concerns, please feel free to contact us directly.

  Thank you for bringing this matter to our attention.

  Best regards,
  
  Tayrin T****
  Chief Compliance Officer, RMS 

• Initial Complaint

  01/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This business called my phone looking for my husband about a debt. Refuses to mail any type of bill so we can verify and pay bill off. Wanted credit card info over the phone to pay debt and claims to be the only debt collectors who will accept credit as a payment. They had info about open lines of credit we could use to pay them off. When asked to have a bill sent to we can send payment and have proof of debt they said they're submitting to collections. They only called my husband twice and me once. We tried to resolve the debt they didn't want to send proof or a bill. They claim to be trying to resolve debts but only if you blindly believe them and give them bank account and credit card info based only on a phone call. In today's world of ai and hackers no way!

  Business response

  01/26/2024

  I apologize for any inconvenience you may have encountered during our collection process. I acknowledge your concerns regarding the recent communication you had with our representatives about a debt related to your husband. RMS values your feedback and take these matters seriously. Our goal is to address your concerns and find a resolution that satisfies both parties.To ensure a transparent and fair resolution, I encourage you to contact me the Chief Compliance Officer, Tayrin T****, at ###-###-####. I am dedicated to assisting customers in resolving any issues they may have and am available to discuss your situation in detail.I want to clarify that at no point was your husband declined any information. However, I understand the importance of providing you with the necessary documentation to verify and pay off the debt. I will be more than happy to explain all available options to your husband, ensuring that he has a clear understanding of the process and your choices.In response to your request for a mailed bill, we apologize for any inconvenience caused. We are committed to resolving this matter amicably and can send you the desired information electronically, upon request.  I recognize the importance of safeguarding sensitive information in today's digital age. Rest assured, we prioritize the security of our customers' data. During your conversation with me, I can address any concerns you may have about providing payment information over the phone and discuss alternative methods for submitting payments securely.I appreciate your cooperation in resolving this matter, and we look forward to the opportunity to discuss it further with your husband. Please do not hesitate to reach out to me at your earliest convenience.Thank you for bringing this to our attention, and I hope to work towards a satisfactory resolution.Sincerely,Recovery Management Solutions###-###-####Tayrin T****, Chief Compliance Officer

• Initial Complaint

  12/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  RMS called before 8am about a debt. I called back, asked them to not call before 8am in the future. We then spoke about the debt. I told Mr J**** that I could not make a payment this month and that I needed something in writing about the debt from his company. I also told him that I don’t make payments over the phone. He immediately got hostile and said I could not tell them what I was NOT going to do, I said “I don’t make payments over the phone” he said that would have the company put me in something (I didn’t understand) I started saying “do what you have to do but…” and he hung up on me. I will not accept rudeness or being hung up on. I never raised my voice, I was being polite. The call was recorded so they should be able to listen to it.

  Business response

  12/15/2023

  My name is Tayrin T**** and I'm the Chief Compliance Officer at RMS. I'd like to begin by offering my sincere apologies for the unfortunate experience this customer had with our organization. Our staff is well-versed in the permissible outbound call times across all time zones. While we strive to implement measures to prevent errors, like any other business, we acknowledge the human element in our team, where sometimes mistakes are made by representatives, and we need to take corrective action. At RMS, we take customer complaints seriously, and our Quality Assurance and Compliance team ensures that necessary actions are taken. I want to assure you that Mr. J**** has undergone remediation and disciplinary procedures to address the issues raised. We hold all our staff accountable for assisting customers, and to demonstrate our commitment, I strongly encourage this customer to contact me directly at ###-###-####. I am here to assist in any way possible. I genuinely value the opportunity to address and rectify this situation, and I am eager to help this customer to the best of my ability. Please feel free to reach out, and I will ensure that the necessary steps are taken to resolve any outstanding concerns. Thank you for bringing this matter to our attention, and I appreciate the opportunity to rectify the situation. Sincerely, Tayrin T**** Chief Compliance Officer

• Initial Complaint

  11/29/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My family has been getting harassed by this company looking for me over a debt that is not mine. They’re calling everyone they can find associated to you. I called them today and talked to someone very unprofessional and cursed at me and belittled me. The harassment has to stop. It’s going to a lawyer.

  Business response

  12/01/2023

  I apologize if this customer feels they had a bad experience with our organization. However, as a Collection Agency, it is part of our due diligence process to reach out to consumers at the telephone number(s) provided to us in hopes of reaching them on the first attempt or by calling all telephone numbers related to the consumer for location purposes only. I have reviewed all calls made on this account, and at no time was anyone in my office rude, harassing, vulgar, or using profanity, as has been claimed here. In fact, the only contact we had with this customer was a professional conversation during an inbound call. Moreover, the claim that a request to cease and desist, and the assertion that a request for a promissory note was made from Recovery Management Solutions in the past, is also false. We never had a conversation with the customer prior to the customer calling Recovery Management Solutions on 11/29/23 at 4:47pm EST. Furthermore, as soon as documents were requested by the customer, we sent the promissory note within 24 hours. Once we received the BBB complaint, we documented the file to cease and desist all further communication. Clearly, Recovery Management Solutions has done nothing wrong here. If you need any further assistance, my name is Tayrin, and I am the Chief Compliance Officer for Recovery Management Solutions. Please feel free to reach me directly at ************.

• Initial Complaint

  08/22/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a call today didn't answer the first time due to me being at work kept getting a call back to back finally answered to see what was so important that a voice-mail couldn't have been left so the lady wanna say her name I'd Jill not positive on that but first says something about being from a police department and there was a claim filed against me so of course I started panaking like wait what and as she kept talking was asking if she had the right person I said yes then asked if I received something in the mail about a collection and told her no I didn't know what she was talking about so I asked her if she was from a bill collector she didn't say anything at first I asked again then she said she was so I hung up due to i was at work. Then she calls me again and is very very rude and unprofessional and says so you want me to file a claim against you so as she us yelling at i started to yell back at her first of you don't yell at someone your trying to collect money from and extremely again unprofessional so I hung up I called back to ask to speak with a supervisor she told me no I said I wanna speak to a supervisor and she said for the way I treated her im not talking to a supervisor well if she wasn't rude and unprofessional and yelling at me inwouldnt have yelled back then she said she was contacting my job well I do believe I have to have some type of proof of what they are trying to get from me I already went to my HR on this because I don't know if this is really a bill collector or a scam. I absolutely do not want that lady to ever call me again I want to speak with a supervisor

  Customer response

  08/23/2023

  I don't even know what business they are trying to collect money for she wouldn't give me details and was just really rude and wouldn't let me talk with a supervisor and first told me she was part a police dept that a claim was filed on me that is against the law to act like you are the police dept. I haven't received anything in mail or email

  Business response

  08/24/2023

  All calls the were made/receive on this account were reviewed and at no time did our representative state that they were with the police department. Our representative was attempting to educate the customer on the nature of our call when the customer became irate and terminated the call.

  Customer response

  08/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  Regards,
  
  ******* *******
  
  
  
  
  

• Initial Complaint

  07/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I got a call from RMS on Friday, July 21st stating that I owe $500+. They told me it was from World finance and it was money that I owe, but the world finance account has been closed since 2019 and the info i was provided was incorrect. I don’t owe over $500 and I was dumb enough to believe them and I made a payment of $150, which was taken out of my account right away. They told me they would call me back on the 28th to pay the rest which was about $380 (somewhere around there) I just wanted to see if I can get a refund or how does this work?

  Business response

  07/25/2023

  Please allow us to explain. This matter was "charged-off" in 2019. That fact does not absolve you from the debt as you have assumed. We invite you to research how Charge-offs work. The payment that you made was duly owed and justified. If you need any further assistance, my name is David, and I am the Chief Compliance Officer for RMS LLC, please feel free to reach me at 7***********

• Initial Complaint

  06/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This place is been calling me saying that I owe them money and have been calling my friends and family to harass him about it but there's no proof that I owe money he will not send me mail to show me proof the lady that keeps calling is really rude

  Business response

  06/13/2023

  As a Collection Agency, it is part of our due diligence to reach out to consumers at the telephone number(s) provided to us in hopes of reaching them on the first attempt or by calling all telephone numbers related to the consumer for location purposes only. I have reviewed all calls made on this account and at no time was anyone in my office rude or harassing to anyone as has been claimed here. In fact, the only contact we had with this consumer was a very normal conversation that ended abruptly with them asking us to cease and desist all calls, which we have done. Also, the claim that we refused to provide proof of this matter is also false, our agent offered to email the original contract. If you need any further assistance, My name is David, and I am the Chief Compliance Officer for RMS LLC, please feel free to reach me at 716-***-****.

• Initial Complaint

  04/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Cease and desist. No contact from this company to myself or any affiliates, employer, family,friends. Constant calls and harassment about an urgent matter.

  Business response

  04/25/2023

  We will stop communicating as per your request. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩