ComplaintsforGrabber & Sons Inc
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Complaint Details
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Initial Complaint
11/06/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
I had a contract with Rich Grabber & Sons, Inc. to completely remove and trim rose of Sharon Trees and trim neighbors encroaching tree branches and shrubbery from my property. Wh wrote a contract for a total price of 4,578.00 and then sent me another bill for 1,379.25 after I had paid the contracted bill of 4,578.00 and in the second bill he wrote in essence the job took longer because I wanted his crew to completely remove rose of Sharon trees and oh by the way I had to pay tax. Not only that, the tax charged was Erie county tax and I live, work was done in Niagara County. He is the professional and when he wrote the price on the contract, am I supposed to question and say "Oh by the way, am I going to receive another bill for the taxes.???Customer response
12/05/2023
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The consumer called and relayed the following to BBB: The company reached out to me and we discussed the matter. We came to an agreed upon resolution. The matter has been resolved. Regards, **** ***
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.