ComplaintsforSynoshi electric spin brush scrubber
Online Retailer
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Complaint Details
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Initial Complaint
08/15/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I decided to return for a refund, but was told to return it to Germany, even though it was originally shipped from the USA. Obviously they were trying to discourage me from returning it.Business response
08/19/2024
Dear Sir or Madam,We hope this message finds you well.We would like to inform you that we have successfully resolved the customer's concern.We advise that the customer may contact the bank directly regarding the pending transaction for a follow-up, but we just wanted to let you know that it has been settled from our end.Please let us know if you have any questions or other inquiries that we can assist you with.Best regards,Customer response
08/19/2024
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although I did receive a refund, it was only after I informed them of my complaint being made. If not for the pressure of bad reviews, they would have never offered to refund me without paying to ship the product to Germany at my expense. Regards, ***** ********Initial Complaint
07/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased 4 power scrubber units with additional brushes on 5/30/24. I paid $160 inclusive of $10 in shipping. The units are underpowered and do not work. I attempted to return them but was informed shipping would be paid by me. Synoshi requires them shipped to Lithuania. The units were shipped to me from TN to NJ for $10. The return shipping charges are over $100 and was told the US postal service will not accept the batteries. I can take the chance, and pay over $100 for return shipping but will not be reimbursed if rejected. Synoshi has offered me some unrelated online books as compensation. I want a full refund.Business response
07/12/2024
Dear Sir or Madam, We hope this message finds you well. We would like to inform you that we have successfully resolved the customer's concern. We advise that the customer may contact the bank directly regarding the pending transaction for a follow-up, but we just wanted to let you know that it has been settled from our end. Please let us know if you have any questions or other inquiries that we can assist you with. Best regards,Initial Complaint
07/05/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed an online Order # ******* on 06/22/24 (on or about 10:40 pm) for one (1) Synoshi electric spin brush unit. The website asked me for my credit card information, but it did not give me the option to review my order. The email order confirmation incorrectly stated a quantity of four (4) brush units. I emailed Synoshi at ******************* right away (10:47 pm) letting them know of the discrepancy, and requested them to make the correction before shipping my order. I received an automatic acknowledgement email form Synoshi (10:47 pm) about my email. I also sent a message through Synoshi's website with my request. I received an automatic acknowledgement from Synoshi (11 pm). I have requested the RMA form (required for returns as stated in their website) via email several times (6/23, 6/25, 6/26, 6/28 6/29, 7/01, 7/02, and 7/03), for the return of my order, and have left messages at their Customer Support line at ###-###-####. As of today, I have not received the RMA form and have not heard back from anyone at Synoshi. At this time, I wish to send the order back and receive a full credit on my credit card. These are the charges on my credit card from Synoshi on 6/23: $104.68 & $19.03 ($123.71 total).Business response
07/09/2024
Dear Sir or Madam,We hope this message finds you well.We would like to inform you that we have successfully resolved the customer's concern.We advise that the customer may contact the bank directly regarding the pending transaction for a follow-up, but we just wanted to let you know that it has been settled from our end.Please let us know if you have any questions or other inquiries that we can assist you with.Best regards,Customer response
07/18/2024
This is a follow-up to my email of July 8. I'm confirming that refunds for $19.03 and $104.68 have been posted to my credit card account.Initial Complaint
05/31/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
ON 5/23/24, I clicked into their ****** ad and my credit card was subsequently charged multiple times, totaling approximately $210.47. They charged so many times that the credit card company called to inquire whether the charges were legitimate. I called Synoshi customer service department to cancel the order. Customer service said they would cancel my order. Then I received an email saying they could not cancel my order until I received the product, which they shipped immediately after I requested the order cancelled. The product shipped from New York, but customer service said I had to return the product to Lithuania and wait for my merchandise to be inspected. Then if the merchandise passed inspection, they would issue the refund. I am still working with the credit card company to resolve the issue. They have refunded two amounts under $20--$9.58 and $10.65.Business response
06/05/2024
Dear Sir or Madam,We hope this message finds you well.We would like to inform you that we have successfully resolved the customer's concern.We advise that customer's may contact the bank directly regarding the pending transaction for a follow-up, but we just wanted to let you know that it has settled up from our end.Please let us know if you have any questions or other inquiries that we could assist you with.Best regards,Initial Complaint
05/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I could not return after stating a refund is accepted if within 30 days. This company did not refund. I had to wait until I received the product. Then call again for approval of a return. Now it will cost me to send out of country. $79.00 plus restocking fee. That is more than the what I paid for the product.Business response
05/29/2024
Dear Sir or Madam,We hope this message finds you well.We would like to inform you that we have successfully resolved the customer's concern.We advise that customer's may contact the bank directly regarding the pending transaction for a follow-up, but we just wanted to let you know that it has settled up from our end.Please let us know if you have any questions or other inquiries that we could assist you with.Best regards,Initial Complaint
05/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered one Synoshi spinner and received 4 I have been trying for a month to see how i can return the other three and have not had an answer on your phone or e-mailBusiness response
05/10/2024
Dear Sir or Madam, We hope this message finds you well. We would like to inform you that we have successfully resolved the customer's concern. We advise that customer's may contact the bank directly regarding the pending transaction for a follow-up, but we just wanted to let you know that it has settled up from our end. Please let us know if you have any questions or other inquiries that we could assist you with. Best regards,Initial Complaint
04/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I purchased a Synoshi cleaning tool 4/7/24. I was supposed to be charged $120, but I was charged $258, and they will not give me a refund.Business response
04/11/2024
Dear Sir or Madam,We hope this message finds you well.We would like to inform you that we have successfully resolved the customer's concern.We advise that customer's may contact the bank directly regarding the pending transaction for a follow-up, but we just wanted to let you know that it has settled up from our end.Please let us know if you have any questions or other inquiries that we could assist you with.Best regards,Initial Complaint
03/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I ordered 1. After I put my credit card number in I was charged for 4. I went from a $34.99 bill to over $215. When I called I said I wanted to cancel the whole order. Customer service promised they fixed it and I wouldn’t be charged if I wanted only 1. Well I was charged and 4 came to the door.Business response
03/29/2024
Dear Sir or Madam,We hope this message finds you well.We would like to inform you that we have successfully resolved the customer's concern.We advise that customer's may contact the bank directly regarding the pending transaction for a follow-up, but we just wanted to let you know that it has settled up from our end.Please let us know if you have any questions or other inquiries that we could assist you with.Best regards,Initial Complaint
03/25/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Good Afternoon, I sent the below email when I first started the return process. I went through the return process and a couple weeks ago, I received my package back (from lithuania) and it had a return label with the box (Unclaimed Neatsieme checked with a black marker. So I have a few concerns: 1. why are they working out of the United States, and have the product here, but have consumers pay an outrageous amount for shipping to a country that doesn't accept packages or the synoshi company doesn't claim because of the high amount of tariff to accept goods from other countries. This practice is predatory and their customer service would not cancel order only several minutes after being placed. Their website is set up to deceive consumers. My wife has several emails and texts with synoshi to try and cancel order. Again my wife called within minutes of placing order. The whole return process is a sham to the consumer, specifically taking advantage of the elderly. At the very lease I want $149 refund for Shipping Costs. ?To: ? Synoshi Power Spin Scrubber Customer Support Team I have attached pictures of the packaging and the cost of shipping back to Lithuania. Again it begs the question your company ships from within the United States, but your RMA return address is overseas creating another burdensome cost to the customer to return your product. Furthermore, filling out a customs form to return outside the United States. After searching for Synoshi reviews I revealed several buyers with similar issues, to ours; specifically trying to cancel immediately after purchasing, and your customer service provides a “pat” answer saying it’s too late to cancel. So the cost of the scrubbers for us is $401.76 plus the $149.25for shipping. I’m following your process until the end. I’m anticipating another barrier or some other nefarious reason for your company to not provide me a proper refund . I’ve taken pictures of packaging and shipping documents.Business response
03/27/2024
Dear Sir or Madam,We had some trouble finding the customer's order under the email address that was provided to us. Did the customer happen to use a different email address when placing the order?Alternatively, you could also provide me with the following information: Order numberFull name Tracking numberI look forward to hearing from you. Have a great day!Best regards,Customer response
03/28/2024
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I request I get refund total amount for shipping costs in the amount of $149.25. This practice of having the consumer ship products other countries is absurd and absolutely unacceptable. I not close this claim until I receive total compensation for shipping. Regards, **** *********Business response
04/04/2024
Dear Sir or Madam,We are pleased to inform you that we have already resolved the customer's concern. If you have any further inquiries or would like a follow-up on the pending transaction, we advise that the customer contact the bank directly. They will be able to provide you with the necessary information. Thank you for your understanding.Best regards,Initial Complaint
03/25/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
There was a charge on my card that occurred 2/5/23. I did not make this pur***** for $106. I disputed it with my bank to which they dismissed as the card, my name and the address all matched mine. I tried resolving it with synoshi via product return. They entertained mr via email for 10 days. After so much time passed they are now saying I'm outside of the window for return. I can't control the dispute time ***** bank used. I DID NOT place this order. I have a credit score of 823. I'm not a thief. Synoshi says now that I can't return the priduct since I'm out of the window for return. It's a lose lose situation that there's no grace for the time that the bank takes and synoshi takes for wasting time emailing back and forth only to ensure the return window is closed!Business response
03/29/2024
Dear Sir or Madam,We hope this message finds you well. We are writing to inform you that we are committed to resolving the issue at hand as soon as possible. However, we would like to bring to your attention that there is an ongoing chargeback regarding the specific order in question.In order to streamline and simplify the process of resolving this matter, we have decided to handle all communication regarding the customer's query through ******. This will help minimize confusion and ensure that all relevant information and updates are organized on one central platform.Please let us know if you have any questions or other inquiries that we could assist you with.Best regards,Customer response
04/01/2024
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello,Please help me understand why you have ceased communications re a credit.Does this imply you are refusing to allow me to return your product? You stated you are committed to resolve this matter yet there has been no action on your part.Please advise status of return details. Regards, **** ****Business response
04/04/2024
Dear Sir or Madam,We hope this message finds you well. We are writing to inform you that we are committed to resolving the issue at hand as soon as possible. However, we would like to bring to your attention that there is an ongoing chargeback regarding the specific order in question.In order to streamline and simplify the process of resolving this matter, we have decided to handle all communication regarding the customer's query through ******. This will help minimize confusion and ensure that all relevant information and updates are organized on one central platform.Please let us know if you have any questions or other inquiries that we could assist you with.Best regards,
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Customer Complaints Summary
54 total complaints in the last 3 years.
54 complaints closed in the last 12 months.