ComplaintsforThe Good Feet Store

• Initial Complaint

  09/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  02/11/2023 I purchased for my child, classic arch supports and flex arch supports. Super athletic antimicrobial inserts also were sold. Improved strength of his plantar fascia and pain free walking in the next month also was implied by the salesperson. After 3 days, my child could not even walk without severe pain even following the schedule outlined by the salesperson. I do not wish to be told to bring these pieces of plastic for another set of parts to try out and zero financial compensation. It is wrong to just hand a product over to a customer without a clear podiatrist exam and diagnosis assuming there will be no negative effects to a person's feet. We still have all the pieces in their box as new as the day received, as there is no way they can be damaged in the few days my son endured standing and walking in them. Regardless of the company's statement of "no refunds" in NY you can't fleece customers this way.

  Business response

  09/27/2023

  We have reached a resolution with the above guest, and would now consider the matter closed.. 

• Initial Complaint

  03/20/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Just like everyone else, I want to include my story of my VERY negative interaction with The Good Feet store. I went to the store located in Albany, NY. I had endured a very serious broken leg at the beginning of the pandemic. Since we were in quarantine, I received very little physical therapy. As a result, almost three years later, I still had problems walking down stairs, running, jumping, etc. The salesman at The Good Feet store said that he couldn’t make a medical diagnoses, but that everything was medical grade and covered by a FHA. I do not have an FHA. I purchased the system on 7 JAN 2023. I tried to return the system on 14 JAN 2023. They wouldn’t allow me too. They said that if I provided a medical note saying the system wasn’t appropriate for my recovery, I could get 80% of the original purchase price refunded (the original purchase price was $1550). I secured the medical note from the physical therapist treating me for recovery of the broken leg. I provided the note to The Good Feet store, and they refused to give me a refund. I am very irritated with this store and the fact that they went back on their word. They told me how to get a refund. I did that and they still would not offer a refund.

  Business response

  03/23/2023

  We have spoken with the guest, and the matter will be resolved at the store level to the guests satisfaction.  A withdrawal of the complaint is forthcoming according to the client.

• Initial Complaint

  12/06/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  on 8/14/2021 I visited the Good Feet Store to seek help for my sore feet. I was told that the custom orthotics that they would supply would fix my issue. The price was $1312.85. Although it seemed high, I was not familiar with custom orthotics so I agreed and signed the contract. I was desperate for relief and the salesman assured me their custom inserts would help. They took ink imprints of both feet and went into the back room and returned with a box full of inserts. for the price I was expecting full custom made for my feet orthotics, not off the shelf inserts. the salesman assured me that over time the inserts would indeed help my feet and that he would follow up in a week. The salesman never did follow up ( they stated they did, however I never received a call) and despite having followed their instruction for use to the letter, my feet got much worse. So much so that I required a visit to a podiatrist who informed me I needed cortisone shots to relieve the inflammation due to the Good Feet Store inserts. I then contacted the Good Feet Store to try and return the inserts, but they refused due to a signed contract. they said I could come in for a refitting but I do not want to use products that may cause my feet more harm. I have been using foam pad inserts made by my podiatrist with great results.

  Business response

  12/08/2021

  The customer purchased from our Good Feet store in Buffalo, NY on August 17, 2021. We have to respectfully disagree with the customer that she was told we would fix her problems. We are not doctors. Through the use of the supports that were developed by doctors, the feet can better support the body. Foot discomfort doesn't usually happen quickly unless it's an injury. Some people breaking in the supports need time to break them in and we are only a phone call away. We sold this customer a series of products that could help her, her entire life  in all her activities. The warranty she got is unusual in this industry with free replacement. The products we sell are different from custom orthotics. Our doctor invented products help to balance the feet and reduce pressure by supporting all arches under the feet. By doing this, you help even the pressure under the feet while improving balance and alignment. Generally, custom made products are a mirror image of your current foot. Many of our customers have tried all different products and spend thousands of dollars to not find relief until they used our products. Our products are not sized by shoe size and you can't just pick a pair off the shelf. We have 300 sizes available for fitting our customers. 
  
  We appreciate our customers and look forward to helping them with improving their foot comfort with our arch support products. We have 20 styles of supports which we have available to help customers. We want to help this customer too. If she is having an issue, it’s something we can generally fix by asking questions or replacing an arch support style. Sometimes we must make several adjustments if necessary. Some of our supports require a slow break-in period and the instructions are given to each customer. Our products can take up to 12 weeks to break-in. Part of our service is 90 days of free consultations and adjustments if they are having difficulty with the product.
  
  We always try to follow-up with our customers after the sale to assist customers in answering questions they may have and offering adjustments to products if needed at no charge. We followed that customer service program in this case as well. Our Good Feet store contacted the customer on different occasions. Our records indicate that we left a message on 8-27-2021 that was not returned. Another message on 9-8-2021 said her mailbox was full. On 9-16-2021 a call indicated the customer wanted a refund outside of the agreement she had with us.

  The customer signed and agreed to our store policies at the time of purchase. We thoroughly review our store policies with every customer before they purchase and then ask them to agree to those policies by signing an acknowledgement page for us. Our store policies for which the customer has a copy, is also posted in the Buffalo store. Our no-refund policy is also on the customer’s receipt.

  
  Good Feet always tries to help and assist our customers. Because the customer has never had any adjustments to her products, it’s something that each customer should take advantage of since we can discuss their issues and let them try-on different pairs to help them get comfortable. We never promise a cure to customers problems. Our products are scientifically tested and doctor invented to help even pressure under the feet which promotes better alignment and balance. When customers are still experiencing discomfort after initially wearing the products, our 90 days of free adjustments is usually the answer. We can change an arch support style and or flexibility to help take away discomfort. Again, we provide free assistance to customers who need it.
  
  The customer never returned our phone calls and refused help when it was given. She never let us know of any problems until she came in and wanted something outside of our store policy. Because of the gap in time since purchase, we would still try to work with this customer, if she wishes to have us help her with supports. Good Feet followed the signed store policy agreement we had with this customer.
  
  Sincerely,
  Keith K*****
  Regional Manager

  Business response

  12/09/2021

  BBB spoke to Keith at business and the following was relayed:

  The customer needs to make an appointment. We want to help her. If she needs different supports, we will do so and give the customer 90 more days.

  Customer response

  12/10/2021

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Regards, ****** ********** do not wish to be refitted for supports. Your salesperson's initial evaluation of my feet were incorrect which resulted in further damage that as stated above, required medical intervention.  I am following the recommendation of both my podiatrist and primary care physician to help heal my condition that was aggravated by your inserts. Both suggest not following up with your store.  I am respectfully asking you to do the right thing and refund my purchase price. Thank you. 

• Initial Complaint

  10/15/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Date of Purchase 5/08/2021 Cost of $1,324.20 I went in for foot pain since I heard their radio commercials. They took an impression of my arch and stated they can help. I spent about an hour and half and they sold me on 3 orthotics for three different forms of use.I followed their instructions to the letter with no improvement for 3 weeks! I went back to the store, the salesman I used was no longer there and another one advised me that I was fitted with the wrong size. They refitted me and they were sending me with clearly used orthotics and I refused them. They stated they were factory blemishes but it was not! After going back and forth, I asked for a manager and there was not one in the store. I have now used the new orthotics for 4 months and my feet are much worse. I tried resolving the issue by phone but I went nowhere! Total bogus claims in their advertisements!

  Business response

  10/18/2021

  We appreciate our customers and look forward to helping them with improving their foot comfort with our arch support products. We have 20 styles of supports which we have available to help customers. We want to help this customer too. If he is having an issue, it’s something we can generally fix by asking questions or replacing an arch support style. Sometimes we must make several adjustments if necessary. Some of our supports require a slow break-in period and the instructions are given to each customer. Our break-in period is usually 12 weeks. Some supports cannot be worn for aggressive activities.
  
  The customer was allowed to try on each pair of supports in the store and walk around before deciding if he wanted to purchase them. On June 4th, 2021 he returned to the store. The manager spoke to the customer about his concerns. The customer mentions he was fitted for the wrong support, but many customers can wear a slightly longer support to lift more pressure off. The store says there was nothing wrong with the supports he was given. However, if there is an issue, we certainly would swap them out. The customer decided over our objections to swap out a relaxer for an aggressive orthotic. Orthotics exercise the feet. If they are worn beyond the limits of the body, they can make the feet sore and joints sore. You must never wear them for aggressive activities outdoors or strenuous activities indoors. That is why we recommend transitional supports. Just like working out in a gym, you would never keep lifting weights when your arms become tired. The muscles need to recover before the next workout. By wearing the relaxer which doesn’t exercise the feet, it allows the muscles to rejuvenate themselves.
  
  Our commercials are customer testimonials. All our products have been doctor invented and scientifically tested to help even the pressures under the feet while helping with balance and alignment. We have helped over 1,000,000 customers with their feet related problems.
  
  The customer signed and agreed to our store policies at the time of purchase. We thoroughly review our store policies with every customer before they purchase and then ask them to agree to those policies by signing an acknowledgement page for us. Our store policies for which the customer has a copy, is also posted in the Naples store. The satisfaction guarantee we gave this customer allows free adjustments for 12 weeks for free. If he wished to return the supports within 30 days and forgo any adjustments, he would be put in store credit. Our no-refund policy is on the customer’s receipt.
  
  We’re not sure what problems the customer is having with his supports, but we would be happy to have a free consultation and if necessary, change his supports. We would also extend his time for future adjustments another 12 weeks, so he has time to break-in the products. Our store is prepared to assist this customer. I will ask the manager to reach out to this customer.
  Sincerely, Keith K*****
  Regional Manager

• Initial Complaint

  09/24/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased June 18th, very misleading, they said I have high arches easy fix.. First phone complaint with in first week. Staff said if it Hurts that bad remove them and start again the next dayand said my rep would fallow up. Called them no answer. Wasn't until I went to the store and then I was told it takes time, gets worse before it gets better and anytime awake I should be trying to get used to the inserts, and keep fallowing the instructions and do my regular activities. I asked how this could be helping when it hurts so bad... hard to walk. (wrong size insert cover so he thought it could be causing pain-did fix). 2 more calls and visit to the store he changed 2 of the inserts. Still unbelievable pain in my arches, heal, calf, knees, and lower back. Talked to my doctor- told to stop using emediatly and see the podiatrist. Diagnosed wrong by rep. Not high arch. Falling arch. Falling arch + good feet inserts= plantar fasciitis. Offered refund then retracted if waver not signed.

  Business response

  09/27/2021

  The customer purchased arch support products on June 18, 2021. The customer was allowed to try on multiple supports in the store and walked around before deciding she wanted to purchase them. We made multiple calls and emailed the customer to let her know we were supporting her and to check on her progress. It appeared she was over wearing the supports because of her busy schedule, after the first call. Because some supports help to balance the feet and exercise them, you have to break them in slowly or they can make the feet sore, and it can work its way up the body. The store tried to let her know she was over wearing her products. Exercising sore feet is not a good idea.
  
  In the complaint, there were several things mentioned that don’t sound right. If there was some miscommunication about a “high arch”, we are not doctors and it’s something that is not brought up. Another thing that was “It gets worse before it gets better” which is not what happens for most people when they wear our products. The arch supports take pressure off and support the arches of the feet. Again, I’m not what sure what was said. 
  
  We appreciate our customers and look forward to helping them improve their foot comfort with our arch support products. When the feet are ideally positioned, most customers find relief in the feet, knees, hips, back and neck immediately. We have 20 styles of supports and 300 sizes. Our satisfaction guarantee to our customers is if they aren’t seeing progress and need an exchange or refitting, it’s free for 12 weeks or 3 months during the break-in period. We wanted to help this customer too. If the customer was experiencing discomfort, it is something we can usually help with by consulting with the customer or replacing an arch support style or size, when necessary.  We can make several adjustments/exchanges if necessary. This is part of our service. These supports can comfort the feet in most shoes and give lifetime benefits. All our products are doctor invented and scientifically tested. Our company has been in business for over 20 years. Over 1,000,000 people wear our products.
  
  This customer signed and agreed to our store policies at the time of purchase. We thoroughly review our store policies with every customer before they purchase and then ask them to agree to those policies by signing an acknowledgement page for our records. This customer signed and agreed to our store policies. Our store policies for which the customer has a copy, are also posted in the store and our “No Refund” policy is on the customers receipt. Our remedy for customers who wish to return the supports because they cannot adjust to the products or don’t wish to have the supports changed is store credit within 30 days of purchase.
  
   All companies have store policies. We have followed our store policy as well. The customer was offered adjustments to her products and refused after an initial adjustment. She was offered store credit and she refused that as well. Lastly, we went outside our store policy to try and reach an agreement with the customer and that too was refused. I believe we have done all we can to be fair with this customer. 

  Customer response

  10/11/2021

  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  The stenghthner is definatly too aggressive. Was only able to wear for the minimum time. Usually sitting and rarely able to stand in it for the minimum time of 15-30 min. Highly recommend everyone try the strengthener for the minimum time "recommend" and each stage prior to purchase.
  I was able to wear the maintainer for short periods but realized they weren't ment for my type of work even though I was told by the rep it was perfect to fix my situation. Even though I tried to fallow the program to work up in the amount of time in them, I was stuck at a minimal amount of time due pain. Again spent most of the time in the relaxer. Tried to speak with the rep. Thruout with No pain relief.
  Still major pain. And waiting for more results on possible further damage besides plantar fasciitis. Can not see why this company or product should be 'released' from any damage from their defective or misrepresented products.
  Regards,
  ***** ********
  
  
  
  
  

  Business response

  10/14/2021

  We have previously tried, and are still willing, to rectify this complaint. Due to our regimented training requirements and constant monitoring procedures, to insure the highest level of customer service possible, I cannot substantiate your claims. Everyone in the store was trying to help you. The supports should not have been worn if they were giving you discomfort as our literature details. Our satisfaction guarantee allows you to return to the store for free adjustments for style and size if needed for 90 days after purchase. We allowed you to try on all the supports and walk around with them before deciding if you wished to purchase them and take them home? If you wish to settle this outside our store policy, I ask you to please contact the store manager and setup an appointment to follow through on our previous offer. Please do so within 7 days.

• Initial Complaint

  09/23/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

       I am having pain in my left foot & heel. I went to the Good Feet Store because I would have to wait a month to see a foot doctor. They talked me into using their arch supports which cost me $782.85. I followed their instructions and it gave me more pain. I told them about it and they said to keep using the supports. I then found a foot doctor and showed him the orthotics. He said they were not good because they were cheaply made and not fitted right for me. My wife talked to the salesperson who didn't offer me compensation. A manager called & offered a partial money difference after we told them we would complain about the product and huge price to the Better Business people. The public should be aware that everything is not beautiful when dealing with the Good Feet Store!

  Business response

  09/27/2021

  The customer purchased arch support products on June 29, 2021. The customer was allowed to try on multiple supports in the store and walked around before deciding he wanted to purchase them. We made multiple calls to check on his progress and on July 21st, our notes indicate he was doing well but had stopped wearing a support and was told it was important to wear. The next call was taken by his wife that was derogatory to what we heard earlier. We appreciate our customers and look forward to helping them improve their foot comfort with our arch support products. When the feet are ideally positioned, most customers find relief in the feet, knees, hips, back and neck immediately. We have 20 styles of supports and 300 sizes. Our satisfaction guarantee to our customers is if they aren’t seeing progress and need an exchange or refitting, it’s free for 12 weeks or 3 months during the break-in period. We wanted to help this customer too. If the customer was experiencing discomfort, it is something we can usually help with by replacing an arch support style or size, when necessary.  We can make several adjustments/exchanges if necessary. This is part of our service. These supports can comfort the feet in most shoes and give lifetime benefits. All our products are doctor invented and scientifically tested. Our company has been in business for over 20 years. Over 1,000,000 wear our products.This customer signed and agreed to our store policies at the time of purchase. We thoroughly review our store policies with every customer before they purchase and then ask them to agree to those policies by signing an acknowledgement page for our records. This customer signed and agreed to our store policies. Our store policies for which the customer has a copy, are also posted in the store and our “No Refund” policy is on the customers receipt. Our remedy for customers who wish to return the supports because they cannot adjust to the products or don’t wish to have the supports changed is store credit within 30 days of purchase. The customer states in the complaint that his intention was to seek help from outside our store even before he purchased our products. Although that is his choice, he knew our policy before ever purchasing our products. Our products are not cheaply made. Most of our arch support styles flex at different rates and rebounds after each step to work as a shock absorber for the feet. The materials vary depending on the style. These products have a lifetime warranty so when they do breakdown, it’s free replacement. Most people like this flexibility because if they stand for long periods of time, they have less shock to their joints and less foot fatigue.All companies have store policies. We have followed our store policy as well. The customer was offered adjustments to his products, if needed, and refused. He was offered store credit and he refused that as well. We went outside our store policy even though there was no attempt by the customer to follow the agreement he signed and that too was refused. I believe we have done all we can to be fair with this customer.

• Initial Complaint

  08/31/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On January 27, 2021 I went to the Good Feet store in Rochester, NY because I was desperate for relief from plantar fasciitis. I had been dealing with excruciating pain for 3 months and could barely walk because of the pain in my right foot. I was greeted by a salesperson named Darlene, who proceeded to tell me that all of my foot issues would be resolved by using Good Feet insoles. She sold me 3 sets of plastic inserts for $1,324.80 -an extremely high price for plastic insoles, but I was so desperate for relief that I paid and walked out with these insoles. In the weeks to come, I would see insoles for under $50 that were very similar to the ones I paid $1,324 for, so I knew how unbelievably inflated Good Feet's prices were. There is no return policy, so I was very upset when the insoles they sold to me ended up making my condition much worse than it had been before I went to Good Feet. I ended up going to a podiatrist, who told me their products do not help and can make it worse

  Business response

  09/01/2021

  The customer purchased from our Good Feet store on February 23, 2021. She purchased arch supports    with cushions. The customer tried on each support in the store, felt relief and decided to purchase them.

  We appreciate our customers and look forward to helping them with improving their foot comfort with our arch support products. Our products are doctor invented and scientifically tested. Surgeons, Physicians and nurses wear our products and tell family and friends about us. Our company has been in business for 25 years and sold to over a million customers. We have 20 styles of supports which we have available to help customers. If she is having an issue, it is something we can generally fix by asking questions or replacing an arch support style. Sometimes we must make several adjustments if necessary. Some of our supports require a slow break-in period and the instructions are given to each customer. Our free exchange program is for 90 days from the date of purchase and allows customers to get comfortable in a different style of support, if needed.
  
  The customer signed and agreed to our store policies at the time of purchase. We thoroughly review our store policies with every customer before they purchase and then ask them to agree to those policies by signing an acknowledgement page for us. This customer did agree to our store policies before purchase. Our store policies for which this customer has a copy, is also posted in the store. 
  
  We always try to follow-up with our customers after the sale to assist customers in answering questions they may have and offering adjustments to products, if needed, at no charge. We followed that customer service standard with this customer as well. We emailed the customer twice, left a message on three different occasions but never heard from her once.
  
  Good Feet always tries to help and assist our customers. We believe we have followed our store policies. We have no notes that this customer contacted us after the sale or complained about her products. Although it is 6 months beyond the time to receive store credit as a remedy, we still would be willing to have a free consultation and if necessary, adjust her products at no charge. She should reach out to our store manager for an appointment.

  Customer response

  09/02/2021

  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Regards,
  
  **** *****
  
  
  
  
  

• Initial Complaint

  08/12/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought arch supports for $1100 from The Good Feet Store in Rochester, NY in November of 2019. The salesperson was quite rude and condescending when I went in for an additional fitting because my hip pain for much worse. She told me that I had 120 days to return the arch supports for a store credit and that that timeline reset each time I came in for a fitting after the initial purchase until we found a set that worked for me without making my pain worse. She said to try them for a while and that she would call to check on how things were going. She didn’t call me after my additional fitting. Because she said to try them for a while and that I had 120 days, I kept them for a few months and they just caused more pain. Then the pandemic hit and everything got shut down. So, I didn’t pursue a store credit or refund then. What I want is a refund because their store doesn’t have anything I want in it. And I don’t want to have to deal with them or corporate after this.

  Business response

  08/13/2021

  Our standard policy is 30 Day Resize/Exchange, No Refunds. Customer made original purchase back in 2019. This is the first we have heard this customer is not happy with her purchase.
  During COVID, the Good Feet Stores although initially closed to the public, had continued to take calls, and help customers via phone and mail when needed. The Good Feet Stores have now been re-open to the public for approx. 12 months. 
  We will offer customer a consultation and refit, however due to the length of time since her original purchase date, a refund is not possible. 

  Customer response

  08/13/2021

  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  It is inaccurate that this is the first time that The Good Feet Store is hearing about this. I had multiple calls with the salesperson ad well as an additional fitting. The salesperson also did not tell me of a 30-day return policy. She said it was 120 days and, when I asked how that worked if the inserts still didn’t work for me after the refitting, she said the timeframe reset to 120 days starting on that day. She also made it sound really arduous to do the return and it felt like she was more focused on ensuring that I didn’t return them than on making sure they fit properly fit me. She also told me to keep using them daily because it can take a while for your body to get used to them. 
  

  High sales pressure, poor customer service, and pain so bad I couldn’t walk the day after doing a sport with them. Then the pandemic hit and things shut down, including gyms where I work out. Given how precarious the public health situation is, I wasn’t able to focus on returning these until now.
  

  This is an unsatisfactory solution. A refitting will not solve the problem. 

  Regards,
  
  ***** ***
  
  
  
  

  
  

• Initial Complaint

  08/03/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On April 26, 2021, I went into the Good Feet Store in Henrietta, NY to inquire about the excruciating pain in my left heel. He then had me step on a pad to get a print of my foot. He then grab the supports and told me there was a lifetime warranty and guaranteed satisfaction. After all that he told me the price $1324.80 which put me in complete shock but at this point I was in so much pain and after the ads with people having instant relief, I decided to get them. He told me that I had Plantar fascitiis. However, after three days I had to stop wearing them because they were causing more pain to me than when I went into the store. On 5/17/2021 I visited an orthopedic podiatrist who asked questions and took an X-Ray of my left heel. He then determined the issue was the Achilles tendon, not planter fascitiis. He prescribe anti-inflammatory meds., told me to use a night splint and gave me stretching exercises. At this point, I am at 95% back to normal without using the inserts.

  Business response

  08/10/2021

  The customer purchased arch support products on April 26th, 2021. That is over 3 months ago. The Arch Support Fitter never diagnosed this customer. The customer was allowed to try-on each support in the store before deciding if it was reducing his discomfort. At that point, the customer decided he wanted to buy them. He never called with any concerns after the sale. We sell products that are long term solutions for not only the current problem but to help prevent future problems. All our products are doctor invented and scientifically tested. The customer should have immediately called our store and discussed any discomfort he was having with the salesperson if there was an issue.  We appreciate our customers and look forward to helping them improve their foot comfort with our arch support products. When the feet are ideally positioned, most customers find relief in the feet, knees, hips, back and neck immediately. We have 20 styles of supports available for all lifestyles. We wanted to help this customer too. Because the customer was experiencing discomfort, it’s something we can generally ease by replacing an arch support style or consulting with them on wearing each product they buy. Sometimes we must make several adjustments if necessary.  This customer signed and agreed to our store policies at the time of purchase. We thoroughly review our store policies with every customer before they purchase and then ask them to agree to those policies by signing an acknowledgement page for our records. This customer signed and agreed to our store policies. Our store policies for which the customer has a copy, are also posted in the Rochester store and on the customers receipt.  Our store manager will reach out to this customer to assist him.  
  Sincerely,  Keith K*****   Regional Manager

  Customer response

  08/14/2021

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID 15725834, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  At this time, I have not been contacted by anyone from the store.
  
  Regards,
  
  
  Pete Goodman
  
  
  
  
  

  Customer response

  08/20/2021

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Good Feet helped me to find a resolution to my situation. Regards,   **** ******* 
  
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩