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Complaint Details
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Initial Complaint
07/05/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
We are asking for a credit card refund of a canceled order made online. On February 12th we placed an order (#*******) and paid for order the same day, using a credit card. On June 28th the order was cancelled and we asked for a payment refund. Today July 5th we made the 3rd request for payment refund. Something was said about us have to go to their vendor to get refund. We did not pay their vendor and want our refund from who we paid. Again we want our refund of a cancelled order placed with Ibuy Construction.Thank YouBusiness response
10/21/2022
I did speak to the customer on July 6th and apologized that the item was still not available for shipment from the manufacturer and if he preferred to cancel the order i could refund it in full and cancel which he decided to do and as you can see from the paypal screen shot, his order was refunded in full on July 7th. Please let me know if you need further information.
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Contact Information
37 Elkay Dr Ste 51
Chester, NY 10918-3025
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.