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ComplaintsforPet Vet Clinic
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Complaint Details
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Initial Complaint
07/03/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Transaction 1- 1/29/23, total: $153 Transaction 2- 2/26/23, total: $87 Services to be provided:-Vitals Check The Vital Package includes a vitals check.-5-in-1 Vaccine + Lepto -Bordetella Vaccine -Intestinal Parasite Screening -Physical Exam The Vital Package includes a physical examination.-5-in-1 Vaccine + Lepto -Bordetella Vaccine -Intestinal Parasite Screening I was not provided with a physical exam because the wellness center in my area was temporarily closed. When I spoke with the company multiple times I was informed that I would need to pay for a physical exam when that location is staffed again because the physical exam is only included in the package if you purchase the package at a wellness center. This is not explained anywhere on their website nor in their description of what is included in the package. The only mention about a physical exam being available only at wellness centers is under the individual services provided screen. I have also received emails since my appointment reminding me that I have not completed the physical exam portion of the package. I received an email after my 3rd correspondence with them saying "sorry it was not clear on the website" but no mention of honoring the services as advertised.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.