ComplaintsforGood Counsel
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Complaint Details
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Initial Complaint
10/19/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
We were excited about Good Counsel. My husband is a big & tall man. Its hard to find fashionable items his size. They seemed promising, you select styles you like, upload a picture for reference and leave contact information in case the stylist had any questions. We were very clear that we wanted funky & stylish items. I have an app that tracks shipments coming to my home. The items Good Counsel had selected were 2 basic button downs, a polo, a plain tshirt and a pair of white sport socks that are not his size. Not funky at all! The scheme: you pay $30. If you keep items it will used as a credit. If you dont keep anything, you lose $30. If you dont fit, or dont like, any of the items, you lose $30. Why bother asking for a style profile if you just grab random stuff at the warehouse? Im pretty sure there was no stylist involved in picking these items. So thats false advertising. I tried contacting them to change my items by phone, mail, messenger to no avail.Business response
11/10/2021
Please see attached the full background on this member's engagement with Good Counsel. Our interactions fall well within our terms and conditions which were agreed to when the member signed up. Further, upon request the member was immediately refunded their $30 styling fee and there should be no reason for this complaint. Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.