ComplaintsforBurdick Chevrolet Buick GMC

• Initial Complaint

  08/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a brand new 2022 ***** ******* with delivery on 08/01/22. I have 300 miles on the vehicle as of 08/23/22 when I noticed a loud noise in the engine, almost sounds like a plane taking off with clunking noise. I returned the vehicle to Roger Burdick for service on 08/23/22 immediately after hearing the noise. I received a phone call on 08/24/22 at 7:15 am from service person and he advised and i quote "there is metal in your transmission fluid" which the service person pointed out is a pretty major issue and a transmission expert would need to look at the vehicle but they only had 2 and they are busy. I tried to get a straight answer as to when this would occur and how long until I will have my car back and I was told "Not sure" I asked about a loaner or rental and was told they don't have any right now but the service person suggested I call my sales person for help as I literally purchased this vehicle less than 30 days ago. I tried to call at 9:15 am on 08/25/22 and was told when I requested to speak with a Sales Manager that Antonio was unavailable but he requested that I leave him a message and he would call me right back. I received no return call and I still haven't heard from the Service Department who currently has my vehicle and they also assured me I would receive a call today 08/25/22 with an update. I may have purchased a Lemon and I am very concerned about being ignored by the dealer.

  Business response

  08/26/2022

  We understand the customer's frustration and we apologize for the communication issues.  Our Service Director is aware of this and has worked to correct both the communication and vehicle funtionality.  Current labor and vehicle shortages do impact our loaner car fleet and our staffing, but we continue to accommodate as many customers as possible. Due to the customer's work schedule, we have been in contact with a relative and do have a loaner vehicle available for this client.  The service work is due to be completed early next week.  Our Service Director will ensure better communication going forward.

  Business response

  09/01/2022

  The part did arrive mid day Monday and the replacement began late day Monday -- any delay in the repair was due to the fact that this was a very labor intensive job so it was not completed until Wednesday morning- the customer was contacted when completed and picked up the vehicle. We apologize for any communication issues.  

  Customer response

  09/07/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ******* ********  

• Initial Complaint

  03/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Leased a 2019 Chevrolet Equinox from Burdick Chevy. At 1200 miles I mentioned to the service advisor there was some bubbling underneath the paint that I would like corrected. They said they notated it but then told me “it’s a lease, so don’t worry about it anyway.” I wanted to purchase the vehicle after the lease, but I accepted that they told me they made a note. When I came back in about 7-8,000 miles later, I again, mentioned the bubbling on a brand new vehicle, I was then told again, “it’s a lease don’t worry about it”. Being a female, attempting to work with all males, it felt very “don’t bother us”. I called the service manager twice the following week, no reply. When I arrived to discuss buying out the lease a month a half ago, I mentioned to the salesperson, I’d like to purchase my car, can we please get my hood taken care of before purchasing? The salesman looked at my fiancé and I, threw his hands up and said “what do you want us to do?” We went home and contacted Chevy in regards to the hood. We went back And fourth with Chevy (can provide logs). Chevy stated that Burdick Chevy stated that I never told them about the bubbling and now that I have 36,500 miles on the vehicle, it’s no longer covered under the Chevrolet warranty. When I attempted to escalate to the manager, no reply, no call. When Chevy escalated to the manager, they replied “we have no notes of this at all.” Completely dishonest and unwilling to help.

  Business response

  04/12/2022

  The Service Advisor, Megan, who worked with this customer has researched all customer Repair Orders and she found no record of a complaint about paint bubbling until March of 2022.  See attached copies of RO’s going back to 2020 – no mention of paint issues.  Each RO is printed and shared with the customer after each visit.  While we are sorry that the customer is experiencing paint concerns, we are unable to cover it under GM’s warranty as it was out of its 3 yr/36,000 mile warranty when the concern was presented.  Regarding the customer’s concern about communication, we will address this internally to ensure we maintain consistent lines of communication with our customers.

• Initial Complaint

  12/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 9-21-21 I took my car to ***** service department spoke with Kyle about my shuddering.I got the car in 8/17/21 and it’s been nothing but problem the transmission skips and the car has cut off on me 2x their is nothing in the paperwork states they checked for my concern.the engine Roar when Acceleration it’s take 5min to catch Odometer is on the number 4 I tried reaching out to them on Numerous attempt and no one will call me back I am afraid to drive the car out for it might cut off on the highway very dangerous

  Business response

  01/03/2022

  We have escalated this complaint to the Service Director at the ******* ****** dealership.  Customer has been contacted and is scheduled to return on Thursday, 1/6/22, so that we may attempt to resolve this matter.

  Customer response

  01/03/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
    
  
  
  
  

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