Business ProfileforStainpro Interior Painting

On 5/13/21, StainPro contractors sealed our deck and stairs, which they said would last 2-3 years. But by that fall we noticed gaps appearing in the floor, railings and steps where the sealant had worn off or pealed. We contacted StainPro by phone about this issue the following April and were assured they would schedule us that spring for a “touch-up” as needed. But they did not call to arrange an appt. and the deck sealant continued to deteriorate so we called back several times between May and August. After several missed appointments, including a 2-week period in July and Aug. 31, we tried texting, but most of the time neither our phone calls nor our texts received timely responses (usually none at all). However, after we left a September message that we’d contact a 3rd party and request a partial refund if this matter wasn’t resolved, the owner John appeared at our house unannounced and looked at the deck. He told us he’d re-stain the deck where needed, then took our left-over can of stain to match the color. We made an appt. for 9/28 but StainPro did not show up or call, and the same thing happened for an Oct. appt. We requested that our can of stain be returned asap and that John call to discuss a plan moving forward, as the summer/fall season was ending. Since we have not heard from him and have grown weary of the general non-responsiveness to our attempts to contact the company, we are requesting the BBB’s assistance in resolving this issue.