ComplaintsforBurdick Toyota

• Initial Complaint

  03/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 21 Toyota Highlander limited Hybrid from Toyota drivers village on 3/11 .The sales agent was called alliester whom i meant in store on 3/9. He promised me that the platinum warranty I purchased was 2000 dollars.on the paper said was retail value even though I clearly saw that was what I was being charged.my mother ****** heard it too.in addition, on 3/9 when looking at vehicle i noticed scratches with my friend **** ******* , alliester said would get fixed.So after signing he brings me to vehicle and i notice that the scratches and dents are there and inside is still scratched and dirty as if not detailed .I told him I didn't agree to this he said will fix and gives me it in writing saying manager Ian will bring it in this week i mean i purchased full ******* plan 3rd row not even sprayed.in which only fixing some not all. so when I got home I investigated I brought it back to his attention. He said it was a mistake would fix with the manager marcus in morning of 3/13.I have text messages to prove it and said would contact my bank which financed loan.when marcus called me he told me was my fault what we agreed to and they are not changing anything , I said yall swindling me he said no is used vehicle u get what u paid for ..well u charged me more than I paid for and I will have to follow up with small claims court you don't set right ..and take some money off for lieing cause you didn't say sold as is you said we will fix.so I'm seeking the money back for original warranty price plus the interest rate and the devalue of scratches refused to fix as well as getting fixed because when going they denied me .If they don't agree will follow up in court beyond.

  Business response

  05/03/2024

  Vehicle was re-detailed as requested.  areas of concern were wet sanded and buff as requested.  it was stated that our best would be done to improve, but would not guarantee that it would be brought back to new condition.  Pre owned vehicles by their very nature do have some minor cosmetic blemsishes.

  Customer response

  05/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Yall did nothing on wheels or to fix rip I've showed it on multiple occasions...if you do not address gonna have to follow up with legal action
  
  Regards,
  
  ******* ********* **
  
  
  
  
  

• Initial Complaint

  05/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a vehicle from Burdick Toyota on February 27. Just weeks after purchasing this vehicle I determined that it was damaged. The moonroof was in operable, and when repaired was done incorrectly, so that the roof was no longer smooth, nor was it clean. The wiring was done incorrectly directly off the line from Toyota and they would not stand by their workmanship or product! In addition, while my vehicle was at the dealership, body damage was done to my brand new vehicle, and when I picked the vehicle up after Burdick Toyota stated that it was repaired, they did not admit or point out the body damage that removed the top coat of my paint . They also left the interior of my car filthy including the headliner that was removed to repair the moonroof. Now they’ve decided to replace the entire headliner. Needless to say, my car has spent all but four days of April at Burdick Toyota, and now has spent the entire month of May at Burdick Toyota to try to fix the problem that was initiated off of the line from the Toyota manufacturing company itself. Furthermore, the damage amplified when I pick the vehicle up on May 1 only to have a hybrid engine malfunction. The vehicle would only go 15 miles an hour and was shaking ferociously, and was unsafe to drive on a highway. Check engine light on, shaking, powering down yet I had to drive that vehicle back to Burdick Toyota to once again, pick up a loaner because the vehicle was not in working order, Burdick has yet to offer a replacement vehicle or offer a solution for a vehicle that was purchased that was damaged and should fall under a lemon law scenario. Burdick should not only stand by their company and their consumer, but they should stand by a brand that is safe for families and reliable. This car has failed all of those qualifications of this company.

  Business response

  05/26/2023

  Timeline of events regarding repair of Ms. *****’s 2023 ****** *******: 3/30/2023 – customer brings concern to our attention w/ regards to functionality of Sunroof Shade, we do not have any loaner vehicles available currently, customer needs one so we schedule drop off for repair for 4/03/2023. 4/03-4/30/2023 – Vehicle is at our Facility during repair, and while waiting for customer to pick up vehicle. 4/18/2023 – Customer is notified that vehicle repair is complete, and ready for pick up. 4/19 – Customer picks up vehicle. 4/24 – Customer states drops vehicle back off, states there are some oily finger prints on vehicle – we agree to clean (again) and give customer loaner, while dropping off customer advises of other concerns w/ regards to headliner that are addressed. 5/1 – Customer states needs loaner back… says that previous cleanliness issues and alignment issues not resolved even though she accepted vehicle back.  We agree to order and install a completely new headliner for goodwill. We have been acting in good faith and best effort to remedy concerns related to customer’s vehicle.  Customer has been pushing for ****** to take car back nearly the entire process w/o allowing the process to unfold and repairs to be completely. We have also discussed trading customer out of ******* and into a new ********** on the lot here (5/23-5/25/2023).  We have had discussions w/ customer and agreed to terms that customer suggested, but customer has not confirmed that is acceptable after we (Burdick Toyota) agreed to it.

• Initial Complaint

  05/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On January 14, 2023 I brought my leased car in to the body shop of this business to be worked on after an accident I had on December 15th. I waited from December to January to get it in to be fixed because they said they were backed up a month. Since January to the current date my car is STILL being worked on they say. I call weekly with no real explanation other then they are waiting on parts, they are waiting to get it to service, the airbags are not working and they are trying to figure out why. etc. etc.. They do not bother to keep me updated. Every time I call they give me the run around. Meanwhile, this is a leased car I have been paying on for the past 5 months with no resolution not to mention I have been without a car to drive!! I have asked them if they can provide me with a car to drive and get no answers. I am seeking some type of intervention as I am getting nowhere with them. I call Management, they do not return my calls. I would like them to finish the job and waive the $1100.00 fee that they are charging for parts because they do not use after market parts which they did not inform me of this before I brought my vehicle there. My insurance co. will not cover this cost as they will only pay for after-market parts. Please advice. Thank you for your time.

  Business response

  05/17/2023

  This vehicle has already been picked up and resolved within the shop. We could not help it being a month backed up, that’s normal in this industry. This was a very big job and encountered many hidden damages along the way. During the repair, our attempts to reach their insurance company went long periods of time unanswered and that is frustrating to the customer. We were unable to give the customer a real answer because we didn’t have estimated completion dates due to this. ****** service encountered delays fixing the airbag, which included part delays which we couldn’t help unfortunately. The customer was on a waiting list for a loaner but the vehicle finished before it freed up. The customer signed a form stating they were aware of the after market parts policy and was explained to them in person, on the phone, and in writing, which they signed. Let me know if you need anything else. Thanks, Chris C*** Collision Department Manager Burdick Toyota

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