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Find a Location

Jenna's Upholstery has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Jenna's Upholstery

      8333 Doreen Ave Cicero, NY 13039

    • Jenna's Upholstery

      732 N Highland Ave East Syracuse, NY 13057-1702

    Business ProfileforJenna's Upholstery

    Upholsterer
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Jenna's Upholstery has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Jenna's Upholstery

        8333 Doreen Ave Cicero, NY 13039

      • Jenna's Upholstery

        732 N Highland Ave East Syracuse, NY 13057-1702

      Location of This Business
      8333 Doreen Ave, Cicero, NY 13039
      BBB File Opened:
      6/12/2018
      Years in Business:
      8
      Business Started:
      5/1/2016
      Type of Entity:
      Sole Proprietorship
      Alternate Business Name
      • The Leather Lady
      • Affordable Upholstery
      Business Management
      • Ms. Jennifer Haines, Owner
      Contact Information

      Principal

      • Ms. Jennifer Haines, Owner

      Customer Contact

      • Ms. Jennifer Haines, Owner
      Additional Contact Information

      Email Addresses

      Industry Tip

      BBB Tip: How to choose an upholstery company

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/31/2022

      April 12, 2022 I contacted Jenna to remove a stain on one leather cushion, repair one white chair cushion and three smaller round cushions. Jenna offered to come out and do what she could at my house. After removing one stain, she said she needed to take the other white leather sushi to match fabric/color and she took the three small round ones to cover at her business/home. I paid her in cash for the work done here and to purchase fabric and repair the others. (I have 2 witnesses who were at my home when Jenna came and they are aware that I had paid her in cash.) MIND YOU- I had worked with Jenna before and she WAS FABULOUS AND Responsible.) Jenna left with my items. I contacted her on April 23, 2022 to ask when cushions would be ready. I got a response that she was now "stuck in the witness protection program". She also responded that someone in Syracuse was handling her business. She also said now that "the DA is handling everything" April 25, I asked where I could pick them up. I have numerous text messages to her since May 5th, 2022 with no response. I am wary of driving over to try to get my cushions because another customer posted on ******** that the husband/partner came out and threatened him. I would simply like my cushions back.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ellen Z

      1 star

      04/23/2022

      She uses different business names- The Leather Lady, Jenna’s Upholstery Shop. Her name is Jennifer Haines. I hired her to repair a tear in a leather recliner. It was a 2 part process, First part $120.00 then she would have to come back and finish (after 12 hours) to do 2nd part to complete the process. She told us that should would return the next evening. Nothing. Wouldn’t answer phone or texts. Horrible. I paid her $120.00 and the chair is still not finished. She completely ghosted us. Horrible business person. Another review states she changes her business name etc.

      Local BBB

      BBB of Upstate New York

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